CSR – Telco Account

3 days ago

Makati City, National Capital Region, Philippines Work Avenue and Business Solutions Incorporated Full time ₱104,000 - ₱130,878 per year
Job Description:

We are looking for Customer Service Representatives to join our Telco Account at our Alphaland site. This role is perfect for individuals with a background in sales, even outside the call center industry. You'll assist telecom customers by providing product information, resolving inquiries, and upselling services when applicable.

If you're a high school or SHS graduate with at least 6 months of sales experience, we encourage you to apply — BPO experience is not required


Key Responsibilities:
  • Handle inbound or outbound calls related to telecom services
  • Assist customers with service inquiries, billing questions, and technical concerns
  • Use consultative selling techniques to recommend relevant telecom products or upgrades
  • Provide excellent customer support while meeting upsell and retention goals
  • Maintain accurate documentation of customer interactions
  • Meet quality, efficiency, and sales performance metrics

Qualifications:
  • HS/SHS Graduate
  • With at least 6 months of sales experience (retail, field, face-to-face, etc.)
  • Good English communication and interpersonal skills
  • Willing to work onsite at Alphaland Makati
  • Amenable to shifting schedules, including nights, weekends, and holidays
How to Apply:

Send your resume to

Use the job title as your email subject line

Example: CSR - Telco Account - Alphaland Site

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