Telco Customer Service Representative

2 days ago

Makati City, National Capital Region, Philippines Tap Growth ai Full time ₱200,000 - ₱400,000 per year

Job Description: Customer Service Representative for Telco Account

Location:
Makati City

Job Type:
Full-time

Experience Level:
Entry

Industry:
BPO

About The Role
Join our dynamic team at
Alorica Philippines
as a
Customer Service Representative for Telco Accounts

As the voice of our leading telecommunications clients, you'll handle customer concerns with professionalism and care—whether it's assisting with billing inquiries, troubleshooting network or device issues, or guiding customers through service upgrades. With our comprehensive training and supportive environment, you'll be empowered to provide seamless solutions and ensure an exceptional customer experience every time.

Key Responsibilities

  • Respond to customer inquiries via phone, email, or chat with efficiency and empathy.
  • Handle billing questions, service concerns, and technical troubleshooting for telco services.
  • Provide accurate information on products, promos, and service features.
  • Document and update customer interactions in the system clearly and accurately.
  • Collaborate with teammates to meet service level goals and performance metrics.
  • Uphold company standards, policies, and compliance guidelines.

Qualifications

  • Excellent verbal and written communication skills.
  • Customer service or BPO experience is an advantage, especially in telco accounts.
  • At least a high school graduate (old curriculum) or senior high graduate (K-12).
  • Ability to multitask and prioritise workload.
  • Tech-savvy and comfortable with multitasking in different systems.
  • Strong analytical and problem-solving skills.

Benefits

  • Competitive salary with performance-based incentives.
  • Comprehensive HMO coverage plus health and wellness programs.
  • Career developmentwith opportunities for promotion.
  • Fun, supportive, and inclusive workplace where your voice matters.

Why Join Us

At Alorica Philippines, we foster a supportive and collaborative culture where employees are empowered to succeed. We offer opportunities for career growth, access to the latest tools and technologies, and a diverse and inclusive workplace. Join us and be a part of a team that values excellence and innovation.

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