Call Center Agents for High Prio Banking Account

2 days ago

Cebu City, Central Visayas, Philippines TalentSync Training and Development Full time $104,000 - $130,878 per year

Join the dynamic team as a Call Center Agent for High Prio Banking Account. This full-time position is based in Central Cebu City Cebu and offers the opportunity to provide exceptional customer service to our valued banking clients.

What you'll be doing

  • Handling inbound calls from banking customers, providing prompt and courteous assistance
  • Answering inquiries, resolving issues, and processing requests in a professional manner
  • Maintaining detailed records of customer interactions and ensuring accurate documentation
  • Adhering to established call handling protocols and quality standards
  • Identifying opportunities to cross-sell and upsell relevant banking products and services
  • Collaborating with the team to continuously improve customer experience

What we're looking for

  • Previous experience in a customer service or call centre role, preferably in the banking/financial services industry
  • Excellent communication and interpersonal skills, with the ability to engage with customers effectively
  • Strong problem-solving and decision-making abilities to handle a variety of customer inquiries
  • Proficiency in English and local languages, both verbal and written
  • Ability to work in a fast-paced, high-volume environment and maintain composure under pressure
  • Commitment to providing exceptional customer service and a genuine passion for

Apply now to become a Call Center Agent for High Prio Banking Account.

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