Voyage Claims Advisor

, Philippines

Job Family Group:

Trading Jobs

Worker Type:

Regular

Posting Start Date:

September 30, 2025

Business unit:

Downstream and Renewables

Experience Level:

Early Careers

Job Description:

What's the role

Shell Trading & Supply has a global portfolio of crude oil, refined products, LNG, chemicals, natural gas, electrical power, and CO2. Trading offices are in the US, Canada, UK, Singapore, The Netherlands, Japan, Bahamas, and Dubai, with many other downstream entities situated across the globe.

We are interested in attracting people who share our core working values of honesty, integrity, and respect for others. We also want those who can build on our business vision, are prepared to accept accountability, and can achieve great results through teamwork while adapting to a changing business environment.

The successful candidate will be part of a team of Demurrage and Post Deal Expense claim professionals in Manila. The team will provide Demurrage and Post deal claim analysis, defense, pursuit, advise and settlement on behalf of companies within the North American business, such as STUSCO, SOPUS and Shell Trading Canada

What you'll be doing

• Claims Management: Maintain and prioritize a portfolio of claims daily, ensuring timely and accurate processing.
• Claims Preparation & Negotiation: Proactively calculate, prepare, and negotiate claims to minimize exposure to Shell entities. Submit recovery claims before time bar deadlines. Investigate voyage events and compare them against contractual terms.
• Payment Processing: Ensure timely payment of approved claims, adhering to internal approval and settlement procedures.
• Stakeholder Collaboration: Work closely with the trading desk to align on objectives, share exposure insights, and support decision-making.
• System Accuracy: Ensure all claim-related activities are accurately reflected in financial and trading systems, including P&L impact.
• Portfolio Oversight: Support the line manager with portfolio insights, system clean-ups, and data integrity initiatives.
• Continuous Improvement: Apply root cause analysis to recommend operational and contractual improvements that reduce claim exposure.
• Escalation & Compliance: Follow escalation protocols and ensure compliance with sanctions, data confidentiality, and counterpart changes.
• Process Enhancement: Contribute to process improvements with a continuous improvement mindset.
• Audit & Safety: Uphold safety standards, compliance, and audit readiness.
• Project Support: Participate in internal projects and training initiatives as needed.

What you bring

• Bachelor's degree or equivalent professional experience
• Proven ability to manage exceptions — experience in effectively handling situations that deviate from established processes.
• Process improvement expertise — demonstrated success in identifying opportunities to streamline workflows and reduce risk exposure.
• Commercial awareness — ability to make decisions and take actions that support the strategic goals of business partners.
• Independent working style — capable of operating autonomously while seeking guidance when necessary.
• Strong interpersonal skills — evidence of building and maintaining productive relationships across teams and stakeholders.
• Experience in Maritime, Legal, Sales, or Claims is considered an asset.
• Proficiency with systems such as Endur, RADAR, eCAP, Salesforce, and SAP.
• Proven commercial experience , with a strong understanding of business operations.
• Knowledge of shipping, trading, and supply chain processes .
• Demonstrates personal integrity and transparency in all interactions.
• Shows curiosity and a willingness to learn, while expressing views with humility and respect.
• Embraces change and adapt effectively to evolving circumstances.
• Maintains awareness of how personal behavior influences Shell's reputation.
• Builds strong, trust-based relationships with stakeholders.
• Actively listens to understand customer needs and diverse perspectives.
• Prioritizes team success, supporting colleagues to achieve shared goals.
• Understands Shell's business model and contributes to value creation.

What we offer

You bring your skills and experience to Shell and in return you work with talented, committed people on one of the most important challenges facing our planet. You'll have the opportunity to develop the skills you need to grow in an environment where we value honesty, integrity, and respect for one another. You'll be able to balance your priorities as you become the best version of yourself.

• Progress as a person as we work on the energy transition together.
• Continuously grow the transferable skills you need to get ahead.
• Work at the forefront of technology, trends, and practices.
• Collaborate with experienced colleagues with unique expertise.
• Achieve your balance in a values-led culture that encourages you to be the best version of yourself.
• Benefit from flexible working hours, and the possibility of remote/mobile working.
• Perform at your best with a competitive starting salary and annual performance related salary increase – our pay and benefits packages are considered to be among the best in the world.
• Take advantage of paid parental leave, including for non-birthing parents.
• Join an organization working to become one of the most diverse and inclusive in the world. We strongly encourage applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientation, and life experiences to apply.
• Grow as you progress through diverse career opportunities in national and
• international teams.
• Gain access to a wide range of training and development programmes.

We'd like you to know that Shell has a bold goal: to become one of the world's most diverse and inclusive companies. You can get to know more about how we're working towards that goal, click here .

We are committed to attracting a broader and more diverse pool of candidates. If this position doesn't feel like the perfect fit for your qualifications right now, we'd still love to hear from you. Consider creating a profile in our Talent Community so we can keep you in mind for future opportunities that may align with your skills.

Shell Business Operations Manila

Shell Business Operations (SBO) Manila forms the operational backbone of business processes that help deliver Shell's business solutions across the globe. We are focused on driving excellent corporate performance in Finance, Human Resources, Customer Service, Order-to-Delivery, and Contracting and Procurement. Diversity is key at SBO Manila, and our employees reflect the innovation that stems from a diverse workforce. By joining the company, you will benefit from an industry-leading development program that will see you tap into a pool of expert knowledge that will help propel your career.

DISCLAIMER:

Please note: We occasionally amend or withdraw Shell jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Shell/Shell Group companies around the world. The Shell Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Shell. Anyone who demands such a fee is not an authorised Shell representative and you are strongly advised to refuse any such demand. Shell is an Equal Opportunity Employer.