Helpdesk Manager

2 weeks ago

Makati City, National Capital Region, Philippines CBRE Full time ₱1,200,000 - ₱2,400,000 per year

Helpdesk Manager (Admin)

Job ID

237606

Posted

12-Sep-2025

Service line

GWS Segment

Role type

Full-time

Areas of Interest

Facilities Management

Location(s)

Makati City - National Capital Region - Philippines

About the Role:

As a CBRE Customer Service Supervisor, you will be responsible for overseeing the daily operations of the customer service center. This job is part of the Call Center job function. They are responsible for providing end-to-end support to resolve customer inquiries or concerns.

What You'll Do:

  • Supervise and support the call center staff, including monitoring, coaching, training, and evaluating the work team to ensure quality and productivity standards are met and/or exceeded.
  • Respond to escalated customer inquiries and concerns.
  • Review and evaluate system operations to optimize the effectiveness and efficiency of the customer service center.
  • Allocate resources between units to maximize efficiencies and meet customer needs.
  • Determine and prioritize workload and be prepared to make proactive resolutions to meet daily business demands.
  • Generate reports to measure productivity and perform an evaluation of data.
  • Assist with ad hoc reporting requests. Work with management to develop and implement incentive programs.
  • Have a direct impact on the team objectives as well as the objectives of related teams.
  • Resolve complex problems and identify appropriate approaches to existing solutions to accomplish team objectives.
  • May establish new techniques to ensure the team is able to meet its objectives.
  • Ensure personal and team outcomes have a positive impact on customer objectives.
  • Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.

What You'll Need:

  • High School Diploma or GED with 5+ years of job-related experience.
  • Expert knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Excellent organizational skills with a master-level inquisitive mindset.
  • Requires the ability to explain complex concepts or sensitive information.
  • Prior shift leader or supervisory experience preferred.
  • In-depth understanding of a range of processes, procedures, systems, and concepts within own job function and basic knowledge of related job functions required.

  • Claims Helpdesk Specialist

    1 week ago

    Makati City, National Capital Region, Philippines AIA Australia Full time ₱900,000 - ₱1,200,000 per year

    At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...

  • Helpdesk Specialist

    2 weeks ago

    Makati City, National Capital Region, Philippines Maxicare Healthcare Corporation Full time ₱900,000 - ₱1,200,000 per year

    Position Accountability Statement: The Helpdesk Specialist is accountable for the accurate implementation of member's healthcare benefit policies at the assigned helpdesk oce focusing on utilization management, the delivery of superior customer service at all times, and supporting steerage and primary care network (PCN) initiatives to enhance healthcare...

  • Support and Helpdesk Coordinator

    2 weeks ago

    Quezon City, National Capital Region, Philippines JIMAC INC. Full time ₱30,000 - ₱60,000 per year

    Position Summary:Support and Helpdesk Coordinator plays a critical role in managing and delivering efficient technical support to clients and ensuring the smooth operation of both helpdesk and field service teams. This position involves overseeing daily helpdesk activities, managing ticketing workflows, coordinating field engineers, resolving escalated...

  • POS Helpdesk Specialist

    1 week ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱300,000 - ₱360,000 per year

    Job DescriptionHelpdesk and Support Operations:•Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support delivery.•Regularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.•Guide helpdesk team on issue resolution and proper ticket...

  • Analyst, Helpdesk

    1 week ago

    Quezon City, National Capital Region, Philippines Athena Full time ₱300,000 - ₱600,000 per year

    We at Athena empower exceptional talent with boundless opportunities to achieve more. We achieve this by pairing exceptional Executive Partners (XPs) from the Philippines and Kenya with our driven clients and ensuring both receive ongoing support throughout the journey. The result is 10x more leverage, more time, and a greater impact on our clients' work and...

  • IT Helpdesk/Service Desk Analyst

    1 week ago

    Makati City, National Capital Region, Philippines H2 Software Consulting Services Inc. Full time ₱300,000 - ₱450,000 per year

    We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

  • Support and Helpdesk Coordinator

    2 weeks ago

    Quezon City, National Capital Region, Philippines Belly Rub Pet Services Full time ₱30,000 - ₱35,000 per year

    Job Description:Oversee helpdesk operations and monitor daily team activities to ensure efficient and effective support deliveryRegularly monitor and manage the helpdesk ticketing system to ensure timely resolution of incidents and service requests.Guide helpdesk team on issue resolution and proper ticket documentation practices.Track aging tickets and...

  • Helpdesk Team Lead

    2 weeks ago

    Quezon City, National Capital Region, Philippines Infoworx Inc. Full time $104,000 - $130,878 per year

    About the role Actionlabs is seeking a Helpdesk Team Lead to join our dynamic IT support team. As the Helpdesk Team Lead, you will play a pivotal role in ensuring the smooth operation and efficient delivery of IT services to our valued clients. This is a full-time, on-site position located in Cubao, Quezon City, Metro Manila.What you'll be doingOversee and...

  • Senior Helpdesk Engineer

    1 week ago

    Makati City, National Capital Region, Philippines Your Employee Offshore ( Yempo ) Inc. Full time ₱900,000 - ₱1,200,000 per year

    We have an exciting night shift, opportunity available for a Senior Helpdesk Engineer. Work from home or the office - you chooseThis role requires working a weekend shift (Saturday to Tuesday).When you join Yempo, you'll receive the following fantastic benefits:Highly competitive salary – paid weeklyHMO enrollment on commencementAdditional HMO dependents...

  • Helpdesk Technician

    1 week ago

    Mandaluyong City, National Capital Region, Philippines ibex Full time ₱250,000 - ₱500,000 per year

    Ibex Global is looking for 1 Helpdesk AgentResponsibilitiesJob DescriptionRequired SkillsGood verbal and Written communication skillsExperience in Active Directory, DNS and Windows domain environmentsExperience with ticket managementExperience with remote remote desktop supportExchange Administration ( mailbox creation )Office 365 Administration (user/...