Customer Service Representative for E-commerce

2 days ago


Remote, Philippines OnlineJobs Full time ₱1,500 - ₱2,000 per year

***PLEASE DO NOT APPLY FOR THIS POSITION IF YOU DO NOT HAVE PAST EXPERIENCE IN WORKING AS CUSTOMER SUPPORT FOR THE E-COMMERCE INDUSTRY***

The company offers handmade letterbox cakes, allowing customers to send slices of cakes paired with heartfelt cards directly through the recipient's letterboxes. Our mission is to bring joy, warmth, and connection with every slice, making it easy to celebrate various occasions or simply brighten someone's day.

About the Position:
As a Customer Service Representative, you will be the customer's first point of contact, providing support and solutions. You will play a crucial role in enhancing the customer experience and ensuring our customers receive the best service possible.

Responsibilities:

• Provide timely and accurate customer assistance via email. Handle inquiries related to orders, shipping, refunds, and product information with a high level of professionalism.

• Utilize the Shopify platform to manage orders, track shipping details, and update customer information. Ensure a seamless buying experience for all customers.

• Efficiently manage customer tickets, maintain a high level of English proficiency for clear, concise, and effective communication with customers, and demonstrate empathy and understanding in all customer interactions.

Requirements:

• Excellent English communication skills: verbal, written, and reading is a MUST

• Proven customer service experience in the eCommerce environment is a MUST

• Ability to work independently and as a part of a team, with a strong sense of responsibility and initiative

• Problem-solving mindset with a focus on providing solutions and improving customer satisfaction

• Proficient in using software programs such as Shopify, Google Slides, and Zendesk or similar is an ADVANTAGE

Work Schedule:

• This is a full-time position in a work-from-home setup. You will be working 10 hours a day, 5-6 days a week. Monday to Saturday, 07:00-17:00 UK time.

TO APPLY FOR THIS POSITION, FOLLOW THE INSTRUCTIONS BELOW:
1. Include the phrase "LETTERBOX" in your SUBJECT.
2. Send a COVER LETTER with a LINK to your CV/Resume.

***APPLICATIONS WITHOUT CVS/RESUMES WILL NOT BE CONSIDERED***



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