Community Manager

2 days ago

Pasig, National Capital Region, Philippines GameClub SEA Full time $70,000 - $120,000 per year

Community Manager

Location: Onsite – Ortigas, Pasig City, Philippines

Employment Type: Full-Time

Level: Entry-Level to Mid-Level

Reporting to: Player Support Squad Leader

Industry: Gaming / Digital Entertainment

About GameClub

GameClub is all about great games and even greater player experiences. As we continue to grow our global community, we're building a CS team that delivers helpful, friendly, and timely support to players — wherever they are. If you're passionate about gaming and helping people, this role could be your next quest.

About the Role

We are looking for a creative and passionate Community Manager to be the voice and heart of our gaming communities. In this role, you will be the bridge between GameClub and our players, cultivating a vibrant and engaged community across multiple platforms. Your work will directly impact player satisfaction, drive retention, and help us grow our ecosystem.

What You'll Do

  • Design and implement a comprehensive community strategy aligned with our business goals, focusing on growth, engagement, and retention for both our gaming and crypto gaming communities. Develop and execute a community strategy to boost growth, engagement, and retention across our gaming and crypto gaming communities, aligning with business goals.
  • Liaise between the community and internal teams (product, marketing, support, development) to ensure player feedback is prioritized.
  • Spearhead major community-driven projects, including ambassador programs, beta testing groups, and large-scale online events.
  • Oversee the day-to-day operations and growth of all our community platforms, ensuring they are optimized for user experience and engagement.
  • Provide customer service to our players across our communication channels.
  • Work in rotating shifts (including weekends and holidays) whenever needed.

What You Should Have

  • 0–5 years of experience in community management and customer service.
  • Excellent written and verbal communication in English.
  • Bonus: Proficiency in additional languages (e.g. Tagalog, Bahasa, Thai, Vietnamese).
  • Proficient in utilizing community platforms such as Discord, Meta, Telegram, Viber or similar tools.
  • A grasp of blockchain technology, cryptocurrencies, and NFTs knowledge in cryptogaming.
  • Comfortable using tools like Zendesk, Freshdesk, Intercom, or similar platforms.
  • Tech-savvy with an understanding of mobile or PC games.
  • A self-starter, engaging, and genuinely enjoys connecting to people, crucial for building trust with our community.

Why Join GameClub?

Be the frontline voice for our global player community.

Gain valuable experience in the gaming and support industry.

Work with a supportive, international team.

Opportunity to grow within the CS function as we expand globally.

Apply Now

Ready to help players enjoy their GameClub experience to the fullest? Send your resume and let's start the conversation

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