Business Support Specialist II

POSITION SUMMARY

MarketSource is currently searching for a Business Support Specialist II who will be responsible for performing a variety of administrative support functions in relation to report generation, invoice creation, time tracking, and other back-office work requests related to the business operations. Complete basic reports utilizing data analysis and the assigned available systems. Regularly generate business unit specific reports that meet the business unit reporting guidelines and requirements. Troubleshoot support issues to ensure resolution on reports, invoices and other related projects. Assist leadership with training and outlining expectations for team members as needed to provide quality support service to business operational teams and clients.

DUTIES AND RESPONSIBILITIES

Administrative Support and Reporting Functions - Perform a variety of administrative support functions for the assigned business unit, which normally focuses on report generation, invoice creation, time tracking, and other back-office work requests related to the business

• Enter, research, and complete customer orders and returns in a timely and accurate manner adhering to department policies, procedures, and guidelines
• Develop an understanding of client programs that are supported and become comfortable with communicating various data items to clients as necessary
• Assist with cross-training to provide quality support to sales and business operations teams and look for streamlining opportunities
• Act as a subject matter expert and assist with questions, quality audits, and training for lower-level employees.
• Enter, research, and complete in-depth and complex customer orders and returns in a timely and accurate manner adhering to department policies, procedures, and guidelines
• Troubleshoot client or business unit team administrative or documentation issues and assist with ensuring a resolution
• Assist team members with business unit specific reports and training on reporting cycle to generate and distribute administrative sales support reports
• Assist in the process of streamlining support team activities and integration of shared tools
• Establish and maintain a professional relationship with team members, clients, and department contacts
• Work on assigned administrative, clerical, or data entry projects under general supervision
• Perform additional and related duties as assigned

Mental and Physical Requirements - This position will be exposed mainly to an indoor office environment and will be expected to work near or around computers.

• The nature of the work in this position is sedentary and the incumbent will be sitting most of the time
• Essential physical functions include typing, grasping, and repetitive motions to utilize general computer software/hardware throughout the workday

Related Duties as Assigned - The job description documents the general nature and level of work but is not intended to be a comprehensive list of all activities, duties and responsibilities required of job incumbents.

• Consequently, job incumbents may be asked to perform other duties as required
• Reasonable accommodations may be made to enable individuals with disabilities to perform the duties outlined above. Please contact your local Human Resources representative to request a review of any such accommodations

QUALIFICATIONS

Applicant for this job will be expected to meet the following minimum qualifications:

• High school diploma or GED required
• Minimum of 2 years general clerical, event planning, report development, or related experience required
• Minimum of 1-year previous call center or sales experience preferred
• Advance knowledge of MS Word, Excel, PowerPoint, and Outlook required

OTHERS

• This is a remote position that requires working U.S. business hours ideally from 2:00 PM to 11:00 AM Central Time (CT), 3:00 AM to 12:00PM Manila, Tuesday through Saturday
• Role Type: Individual Contributor

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OUR BUSINESS

Allegis Group is the global leader in talent solutions, focused on working harder and caring more than any other provider. We go further to understand the needs of our people – our clients, our candidates, and our employees – and to consistently deliver on our promise of an unsurpassed quality experience. That is the Allegis Group difference, and it is consistent across every Allegis Group brand.

With more than US$13.6 billion in annual revenues and over 500 locations across the globe, our network provides businesses with a comprehensive suite of talent solutions — without sacrificing the niche expertise required to ensure a successful partnership. Our specialized group of companies includes: Actalent, Aerotek, Allegis Global Solutions, Aston Carter, Career Circle, Getting Hired, Major Lindsey & Africa, MarketSource, QuantumWork Advisory, and TEKsystems.

WORKING WITH US

True to our commitment, your opportunity starts here Our purpose is to create significant opportunity for people to achieve their goals through career success and fulfillment. The foundation of our collective success is rooted in our unwavering commitment to four shared core values – character, competitive spirit, relationships and serving others.

MarketSource, an Allegis Group company, delivers integrated sales solutions by hiring, training and managing industry-specific professionals that are empowered to create extraordinary customer experiences for many of the world's most iconic brands. We design and execute sales and training solutions for small and large companies in the B2B and retail space. MarketSource is headquartered in Alpharetta, GA.

Join us and be part of a dynamic environment that fosters creativity and provides unlimited opportunities for personal and professional growth.