Client Relations Specialist

4 days ago

Work from Home, Philippines Prime Virtual Full time ₱600,000 - ₱1,200,000 per year

About the Role:

We are seeking a proactive and dependable Client Relations Specialist to serve as the main point of contact for assigned clients. In this role, you will ensure smooth communication, consistent service delivery, and effective employee management. You will oversee client accounts, address day-to-day concerns involving assigned employees, and foster strong, long-term relationships with clients. The ideal candidate is a strong communicator and problem-solver who can anticipate needs, manage concerns with professionalism, and drive client satisfaction.

Key Responsibilities:

  • Act as the primary liaison between clients and internal teams
  • Manage client accounts and ensure service expectations are consistently met
  • Address daily operational concerns such as employee performance, attendance, and communication
  • Provide timely updates and effective solutions to both clients and internal stakeholders
  • Build and maintain strong client relationships through regular check-ins and responsive support
  • Clearly communicate client requirements to internal teams and monitor deliverables to ensure deadlines are met
  • Coordinate with HR to address employee-related issues raised by clients
  • Promote long-term, positive relationships with clients through proactive management and support

Qualifications:

  • Bachelor's Degree in any related field
  • At least 2 years of relevant work experience
  • Excellent verbal and written English communication skills
  • Strong comprehension and attention to detail
  • Highly dependable, organized, and responsive
  • Able to manage multiple tasks and priorities effectively
  • Willing to work U.S. business hours (night shift, PH time), full-time 40 hours a week (Monday–Friday)

Perks and Benefits:

  • Competitive salary and benefits package
  • HMO coverage
  • 13th month pay
  • Vacation and sick leave credits
  • Statutory benefits under PH labor laws
  • Night differential pay
  • Fully remote role with the opportunity to work with a global team
  • Professional development opportunities

If you are looking for a role where you can directly contribute to client success while growing your career, we'd love to hear from you. Apply today and our Recruitment Team will be in touch with the next steps

Job Types: Full-time, Permanent

Pay: From Php50,000.00 per month

Benefits:

  • Company events
  • Health insurance
  • Work from home

Education:

  • Bachelor's (Preferred)

Experience:

  • Client Relations: 2 years (Preferred)

Work Location: Remote

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