Admin Support Specialist

15 hours ago


Pasay, National Capital Region, Philippines Stefanini North America and APAC Full time

Details:
Job Description

*Job Responsibilities:*

  • Provide data processing support for tasks such as but not limited to:

  • Opening, Closing and Billing Service Orders

  • Contract Maintenance/Service Report Images
  • Daily Service Review and Analysis
  • Meter Billings and Readings
  • Mobile Object Manager maintenance and monitoring
  • New Purchase Order solicitation and collection
  • Posting Costs
  • Review and post service order in the system
  • Processing, opening, closing, updating service orders with relevant data with adherence to the process established
  • Data entry into ERP system
  • Provide excellent customer service
  • Contact customers via phone and email to follow-up their purchase orders
  • Answer calls from customers regarding their service orders and request for service

Job Requirements

Details:

  • Bachelor's degree or vocational in IT-related courses is a plus.
  • Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
  • Excellent in oral and written English communication.
  • Excellent customer service skills.
  • Must consistently meet or exceed required performance criteria.
  • Able and willing to take several calls a day when necessary.
  • Familiarity and good working knowledge in PC hardware and software troubleshooting.
  • Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
  • Prior BPO experience in Technical Support is a plus.
  • Familiarity with ticketing system, a strong advantage.
  • Must be willing to work in different shifts.

*Work Setup:*

  • All hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.


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