Admin Support Specialist
15 hours ago
Details:
Job Description
*Job Responsibilities:*
Provide data processing support for tasks such as but not limited to:
Opening, Closing and Billing Service Orders
- Contract Maintenance/Service Report Images
- Daily Service Review and Analysis
- Meter Billings and Readings
- Mobile Object Manager maintenance and monitoring
- New Purchase Order solicitation and collection
- Posting Costs
- Review and post service order in the system
- Processing, opening, closing, updating service orders with relevant data with adherence to the process established
- Data entry into ERP system
- Provide excellent customer service
- Contact customers via phone and email to follow-up their purchase orders
- Answer calls from customers regarding their service orders and request for service
Job Requirements
Details:
- Bachelor's degree or vocational in IT-related courses is a plus.
- Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
- Excellent in oral and written English communication.
- Excellent customer service skills.
- Must consistently meet or exceed required performance criteria.
- Able and willing to take several calls a day when necessary.
- Familiarity and good working knowledge in PC hardware and software troubleshooting.
- Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
- Prior BPO experience in Technical Support is a plus.
- Familiarity with ticketing system, a strong advantage.
- Must be willing to work in different shifts.
*Work Setup:*
- All hires are required to undergo 1-2 months onsite training followed by temporary WFH, subject to business needs for full onsite return in the future.
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