Communications Coach

Qualifications:At least 2 years experience in the BPO Setting Bachelor's Degree and 2nd year completed undergraduate.Job Type: Full-timePay: Up to Php32,000.00 per monthBenefits:Paid trainingWork Location: In person

About UsAt TSA Group, we design and deliver contact centre solutions for some of the world's leading brands. We create experiences that people love, by revolutionising the way they connect with brands. Our work spans multiple industries, including telco, logistics, insurance, automotive, travel, and government. With over 5,000 dedicated professionals across...

The Scrum Master is responsible for facilitating agile project delivery by ensuring adherence to Scrum principles and practices. The role focuses on enabling efficient collaboration among cross-functional teams, removing impediments, and guiding the team toward continuous improvement. The Scrum Master serves as a servant leader, coach, and facilitator who...

Position OverviewWe are looking for a dedicated and highly organized Customer Service Supervisor to oversee day-to-day operations of the customer service team. This role ensures that support representatives deliver exceptional service, meet performance goals, and maintain a high level of customer satisfaction. The ideal candidate is hands-on, supportive, and...

Job Title: Customer Service QA Specialist (Gaming Account)Work Setup: Work Onsite in PasayJob SummaryThe Quality Analyst ensures consistent delivery of high-quality customer interactions across voice, chat, and email support for Gaming and Customer Service accounts. This role involves building QA frameworks, evaluating agent performance, and implementing...

Position SummaryResponsible for the overall sales and operational delivery of the specific market for the International region. The primary objective is to maximise revenue generating opportunities, identify efficiencies and ensure the quality to the customer is constantly above brand and company expectations, focusing on aligning with each brands strategic...

Major Responsibilities:Manage and mentor a team of Sellers, ensuring individual and team targets are met.Develop territory or product-specific sales strategies.Monitor and analyze sales performance, providing regular reports to the Sales Director.Maintain client relationships and handle escalated issues or concerns.Collaborate with marketing to drive sales...

QUALIFICATIONS:BS in Computer Science or Information TechnologyPreferably Master's Degree Holder/UnitsThorough knowledge of personal computer hardware, operating system, office automation software, printers scanner, etcThorough knowledge of networks, server, communication devices system/networksecurity and telecommunication systems.Ability to train, coach,...

DetailsJob DescriptionJob ResponsibilitiesCreate an inspiring team environment with an open communication culture; Motivate team members; Encourage creativity and risk-takingManaging a team, set clear team goals; Monitor team performance and report on metrics; Recognize high performance and reward accomplishmentsDelegate tasks and set deadlines; Oversee...

Now Hiring: Seasonal Team Leader – E-commerce (Clothing Brand)Onsite | Pasay CitySeasonal RoleWe're looking for a Seasonal Team Leader to join our growing E-commerce support team for a clothing and lifestyle brand. If you're experienced in leading support teams, driving performance, and working with tools like Gorgias and Shopify, we'd love to meet...