HR Operations Manager

2 days ago

Taguig City, Philippines CITADEL Full time

The HR Operations Manager develops and implements new or changed HR policies and maintains companys HR systems. The ultimate goal is ensuring the Companys HR front-end and back-end operations run smoothly, deliver excellent results and remain cost-effective.

  • Manage the operations scope of HR services delivered for the respective entity or business, inclusive of internal teams and external HR service providers
  • Ensure alignment of delivery to strategic objectives of HR and business
  • Leads the Human Development practices and objectives that provide an employee-oriented, high performance culture emphasizing empowerment, quality, productivity, and ongoing development
  • Supports the HR Payroll and Hire to Retire teams which are responsible for providing frontend HR services to business operations
  • Involved in helping business functions needs in areas such as recruiting, training, onboarding, employee data management, compensation
  • Setting of objectives, goals, and metrics and KPIs for monitoring effective performance and process delivery
  • Overall in charge of HR Service delivery for client, provide end-to-end HR outsource support for the following offerings: Resourcing, Payroll, HR Contact Centre, Global Mobility, HR Services, HRIS and Learning & Development and Design and Development
  • Leads and implements process improvement initiatives and transition/migration projects

MINIMUM RELEVANT EXPERIENCE

  • Minimum of 10 years of Human Resources experience across multiple facets, with at least 5 years in shared services operations
  • Implemented program that scale across OpCos and geographies
  • Implemented HR transition and/or transformation initiatives with extensive project management experience
  • Extensive stakeholder management experience
  • Develop initiatives aligned with business goals and budget
  • Identify operation issues, recommends and implements strategies to resolve problems
  • Convey strategic vision in a way that energizes other team members and partners
  • In-depth knowledge of HR Technologies, including but not limited to HR Information Systems, Recruitment, Payroll, Learning Management System, etc. Knowledgeable in SAP SuccessFactors preferred
  • Experienced in leading initiatives company-wide or across business units (i.e. HR Policies, HR Portal, and process and data migration, etc.)
  • Develop initiatives aligned with business goals and budget
  • Identify operation issues, recommends and implements strategies to resolve problems
  • Convey strategic vision in a way that energizes other team members and partners
  • In-depth knowledge of HR Technologies, including but not limited to HR Information Systems, Recruitment, Payroll, Learning Management System, etc. Knowledgeable in SAP SuccessFactors preferred
  • Experienced in leading initiatives company-wide or across business units (i.e. HR Policies, HR Portal, and process and data migration, etc.)

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