XTN-67BC553

7 days ago

Makati, Philippines KMC Solutions Inc Full time

Customer Support Advocates have a critical role on Zenni’s award-winning Customer Support team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture.    

  • Health Insurance/HMO 
  • Enjoy unlimited MadMax Coffee
  • Diverse learning & growth opportunities
  • Accessible Cloud HR platform (Sprout)
  • Above standard leaves
  • Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
  • Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
  • Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
  • Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
  • Demonstrate unparalleled product knowledge and offer exceptional style advice for customers
  • You must have 1 year prior experience handling E-COMMERCE or RETAIL accounts as a CSR (local or international)
  • You must have strong experience in voice Customer Service Support, with voice as the primary channel handled. Experience in email support is also required.
  • You must have a track record of staying in roles for at least a year, reflecting reliability and long-term commitment.
  • You have excellent verbal and written communication skills
  • You have a customer-first mindset with an empathic approach to problem-solving
  • You are adaptable to a changing or rotating schedule depending on the company’s needs
  • You have a can-do attitude. We are looking for someone who is enthusiastic about working every day, and someone who is willing to step-in wherever they are needed
  • You are professional, personable and someone who is willing to adapt to change
  • You have a creative mind to create memorable customer service experiences
  • You go above and beyond to provide outstanding white glove customer service

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