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TL - Banking and Finance Account

2 weeks ago

Angeles City, Philippines TASQ Staffing Solutions Full time

Requirements:

  • Bachelor's degree graduate, any field.
  • Minimum experience of 4 years with customer service in the BPO/BPM industry
  • A minimum of 1 year in the role of a Team Leader.
  • Preferably with background or knowledge in Banking and Financial.
  • Amenable to work in shifting/nightshift schedule in Clark.
  • Amenable to work onsite

Responsibilities:

  • Effectively manage teams including tasks such as resource planning, career planning, performance management, attrition management etc.
  • Coach and help develop team members; help bridge knowledge gaps and overcome skill and will issues
  • Handle User/customer escalations and formulate actions to resolve any concerns and ownership till resolution
  • Regularly formulate and execute internal and external governance
  • Effectively handle client escalations and formulate actions to resolve any concerns
  • Work with the operations managers to obtain necessary resources like training and support for the teams requirements