Operations Manager

2 weeks ago

Angeles, Philippines TASQ Staffing Solutions Full time

Requirements: Bachelor's degree graduate, any field.Minimum 7 years related BPO experience (including supervision of others)3 years of Operations Manager Experience or above.Series 6 and 63 licenses or ability to obtain within 60daysStrong knowledge of defined contribution plans necessaryPreferably with background or knowledge in Banking and Financial.Amenable to work in shifting/nightshift schedule in Clark.Amenable to work onsite Responsibilities:Manages a staff of TLs cross site; Provides guidance, training and motivation as necessary to develop staff; Evaluates and counsels personnel; Sets performance standards, reviews performance, provides feedback, administers disciplinary action and recommends wage increases in accordance with all applicable HR policies and proceduresStrategizes with Client Services and Recordkeeping Services to set goals and objectives for key client relationships; Partners to assess client needs and provide appropriate reporting on goals and metrics; Routinely attends Recordkeeping Services and Client Services forums to educate on global Participant Services trendsDevelops and recommend changes to departmental policies and procedures to meet changing business needs; Works closely with other members of management to develop and implement staffing and operational plans; Participates in the development of short- and long-range goals for the departmentUtilizes dashboard metrics to identify and initiate workflow changes to ensure a high level of efficiency in terms of quality and productivity; Follows DMAIC methodology to lead projects to effect permanent changeProvides technical support to PSAs, TLs and partnering business areas; Proactively supports all parties in analyzing and resolving participant issues and trending to identify client issues and develop solutions; Acts as the liason for Client Services and pulls in Line Managers and Training as deemed appropriate when client issues surface

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