
Everyday Banking Consultant
3 weeks ago
Select how often (in days) to receive an alert:
Everyday Banking Consultant (Voice)Department: AR Contact Centre
Division: Australia Retail
Location: Quezon City
About UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
About the RoleAs an Everyday Banking Consultant in our Customer Contact Centre Business Unit, you'll play a key role in helping our Australian customers with a variety of Retail, Cards and Digital Banking solutions, troubleshoot customer enquiries they may have and provide information on any other products or services that may be relevant. This role is responsible for the servicing of customer requests and enquiries in a timely and effective manner. These positions will typically process high volumes of routine enquiries. The key capability for these positions is effective customer servicing as opposed to requiring extensive knowledge of a specific process or policy to be effective.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours
Role Type: Permanent, Full-time
Role Primary Location: MDC 100 Building, Eastwood, Libis, Quezon City
Role Secondary Location: Solaris One Building, 130 Dela Rosa St., Legaspi Village, Makati City
Work Hours: People looking to join these teams will need to be flexible to rotate hours and shift schedule to support the changing customer habits and contacts.
As Everyday Banking Consultant, you will:
Ensuring first call resolution for customers contacting us through our voice channel by consistently utilizing available tools and resources.
Resolve customers' enquiries in an efficient and timely manner by understanding their needs, identifying the root cause of the enquiry and providing appropriate and permanent fix.
Escalating to an appropriate specialist banker or team of experts to deliver timely and accurate resolution, when necessary.
Empower our customer to bank with us anytime using our Digital & Self-service channels and contribute to our strategic goal of digital first adoption.
Become brand ambassadors for ANZ by providing best customer experience in all voice interactions with the goal of positive NPS returns.
Work in a professional environment meeting customer-centric, financial and risk metrics and targets as necessary
Build your skills and banking knowledge quickly through on-going formal training and mentorship from your leaders.
What will you bring?To grow and be successful in this role, you will ideally bring the following:
Excellent English communication skills (both verbal and written) including the ability to engage and manage conversations with other nationalities.
With solid contact centre experience with an English-speaking client base, preferably from the US or Australia.
Understanding of the contact centre environment i.e., the major KPIs; the dynamics of the contact centre work and the various technologies being utilised to support the overall business model.
You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
ANZ provides banking and financial services and operates across more than 30 markets. We are among the top 4 banks in Australia, the largest banking group in New Zealand and Pacific, and among the top 50 banks in the world. With more than 2,000 people, our team in Manila play a critical role in executing our strategy and deliver what matters most to our customers and the bank. We continue to grow our professional services capabilities to support our customers around the world. Our expertise and services make us a bank, and our people, purpose, and culture makes us ANZ. We're proud of the inclusive culture we're renowned for where 90 percent of our people feel they belong.
We provide our people with a range of benefits including access to health and wellbeing services. We also have flexible working options so that our people can 'make work, work for them'.
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability, let us know how we can provide you with additional support.
To find out more about working at ANZ visit . You can apply for this role by visiting ANZ Careers and searching for reference number 73686.
Job Posting End Date#J-18808-Ljbffr
-
International Banking Project Expert
2 weeks ago
Caloocan City, National Capital Region, Philippines beBeeImplementation Full time ₱750,000 - ₱1,000,000Technical ConsultantWe are seeking a skilled Technical Consultant to support the migration of a major UK bank's core banking system to Avaloq. This is an excellent opportunity for professionals with experience in Avaloq configuration and implementation to contribute to a large-scale international project.Key Responsibilities:Hands-on configuration and...
-
Assisted Digital Consultant
15 hours ago
Quezon City, National Capital Region, Philippines ANZ Full time ₱250,000 - ₱500,000 per yearReq ID: 82209Department: AR Contact CentreDivision: Australia RetailLocation: Quezon CityAbout UsAt ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.About the RoleAs an Assisted Digital Consultant in our CCC Tribe, you'll play a key role...
-
Technical Banking Systems Expert
2 weeks ago
Caloocan City, National Capital Region, Philippines beBeeImplementation Full time ₱4,000 - ₱6,000Job DescriptionWe are seeking an experienced Avaloq Technical Specialist/Consultant to join our international team. The ideal candidate will have a proven track record of delivering core banking system implementations or migrations, with a strong understanding of banking operations and processes.The successful candidate will work closely with the client to...
-
Senior Banking Platform Expert
2 weeks ago
Marikina City, National Capital Region, Philippines beBeeTechnical Full time ₱6,176,000 - ₱8,414,000Job OpportunityWe are seeking a Technical Specialist/Consultant to support an international banking project. The ideal candidate will have hands-on experience with the Avaloq banking suite, specifically in one of the Accounting, Credit, or Payments modules.ResponsibilitiesConfigure and implement the Avaloq banking suite for a major UK bank migration...
-
Senior Banking Systems Implementation Expert
1 week ago
Mandaluyong City, National Capital Region, Philippines beBeeImplementation Full time $90,000 - $120,000Job OpportunityAvaloq Technical Specialist/Consultant is a highly skilled professional responsible for configuring and implementing the Avaloq banking suite, with a focus on one of the following modules: Accounting, Credit, or Payments.Key Responsibilities:Hands-on configuration and implementation of the Avaloq banking suite.Collaborate with clients to...
-
SAP Consultant
2 weeks ago
Makati City, National Capital Region, Philippines Socium - Teams Done Differently Full time $104,000 - $130,878 per yearJob Summary:We are seeking an experienced SAP TRM (Treasury and Risk Management) Consultant to support and enhance our treasury and financial risk management processes using SAP. The ideal candidate will have hands-on experience with SAP Treasury modules, deep functional understanding of financial instruments, and integration with SAP FI, FSCM, and other...
-
Mental Health
2 weeks ago
Makati City, National Capital Region, Philippines ANZ Banking Group Limited Full time $70,000 - $120,000 per yearAbout Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role Our Wellbeing and Safety function helps people work together to create a positive, safe, and inclusive workplace. As a Mental Health and Wellbeing Specialist,...
-
Director, Consulting
3 weeks ago
Makati City, National Capital Region, Philippines Michael Page Full timeOverviewJoin to apply for the Director, Consulting role at Michael Page.Get AI-powered advice on this job and more exclusive features.About Our ClientOur client is a multinational technology and services firm with a strong footprint across Asia Pacific. Known for its innovation and client-centric approach, the company partners with leading enterprises across...
-
IT Project manager Consultant
7 days ago
Makati City, National Capital Region, Philippines Ben Edictio Corporated Full time ₱1,200,000 - ₱2,400,000 per yearThis is Project based Consultant to our client for a minimum of 6 Months (Possible for extension depending on Project status & performance). Consultant is a Term for this role because you will be working on a Project for 6 months but this is NOT PART-TIME. You will be working on a FULL TIME SCHEDULE: 8am-5pm / 9am-6pm (9 HOURS day: including your break...
-
FP&A Consultant
7 days ago
Makati City, National Capital Region, Philippines Relay Human Cloud Full time ₱900,000 - ₱1,200,000 per yearWe are seeking a highly skilled FP&A Consultant to join our team. As a consultant, you will play a critical role in delivering top-tier financial analysis and insights. You'll be responsible for building and refining financial models, providing strategic transaction support, and analyzing large datasets to inform key business decisions.The Ideal Candidate...