Merchant Operations Representative
7 days ago
About the JobThe Merchant Operations Representative for the company will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and focused on improving processes and issues found to ensure a great customer (admin, merchant, and clerk) experience.In this role, they will own, monitor and improve merchant support metrics (e.g. onboarding turnaround time, requirement completeness, etc). Additionally, the hired candidate will report to the Merchant Operations Supervisor, forge strong alliances with the other Merchant Ops team members, and the Commercial team, and interact with other business operations and merchant support team members from other company-operating countries, ensuring they perform according to local expectations. This role will follow the standardization of the companys global merchant support metrics and initiatives (e.g. aligning a common cross-country approach for merchant support quality assurance ratings), seek for optimization of resources (e.g. creating guidance documents from the tools we are using), and manage reporting tasks. This role will be instrumental in the newly launched operations. Responsibilities Partner Support & Operations: Handle partners queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPSDocumentation & Onboarding: Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.Store Management: Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.Operational Efficiency: Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.Perform outbound calls to the customersExecute quality control/assurance/maintenanceStandardize, localize, and run the partners' onboarding and support processesAct as a subject matter expert regarding specific issues and concerns raised by the partnersProvide accurate, valid, and complete information by using the right methods/toolsProvide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers Requirements Excellent verbal and written communication in English and Tagalog Willing to work on-site in the Bonifacio Global City (BGC) areaThe hired representative should NOT live more than 1 hour away by public transport/car from the officeRobust knowledge and experience in data analysisBachelors degree or equivalentMinimum of 1 (one) year of working in merchant support/business support (finance industry background is preferred)Interested in growing a career as a merchant operations professional and managerMust be detail and process-oriented, and have experience working with robust SLAsSelf-orientation, drive, and ability to communicate clearly and persuasively to customersComfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analyticsPrevious technical experience (SQL) is a plusReliable/strong internet connection (if needed to work from home)
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Merchant Operations Representative
7 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the JobThe Merchant Operations Representative for the company will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the...
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Merchant Operations Supervisor
7 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job: The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...
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Merchant Operations Analyst
7 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job: The Merchant Operations Analyst will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. This role will also provide support to our commercial team and their relationship with our partners through the use of internal...
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Merchant Operations Analyst
7 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job:The Merchant Operations Analyst will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. This role will also provide support to our commercial team and their relationship with our partners through the use of internal...
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Manager, Global Merchant
2 weeks ago
Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per yearManager, Global Merchant & Network Services Operational Risk#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines by the Everest Group At American Express,...
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Manager, Global Merchant
2 weeks ago
Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per yearManager, Global Merchant & Network Services Operational Risk#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our...
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Commercial and Merchant KYC
1 week ago
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Commercial and Merchant KYC
7 days ago
Taguig, National Capital Region, Philippines American Express Full time ₱900,000 - ₱1,200,000 per yearCommercial and Merchant KYC (Know Your Customer)#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our culture is...
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Analyst, Operational Risk Management
3 weeks ago
Taguig, Philippines American Express Full timeJoin to apply for the Analyst, Operational Risk Management role at American Express American Express is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. The Global Risk & Compliance Organization is an independent risk management function, led by...
