Merchant Operations Analyst
7 days ago
About the Job: The Merchant Operations Analyst will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. This role will also provide support to our commercial team and their relationship with our partners through the use of internal tools and presenting relevant information.In this role, they will monitor and improve merchant support metrics (e.g. onboarding turnaround time, requirement completeness, etc). Additionally, the hired candidate will forge strong alliances with the Commercial and Operations Manager in the Philippines, and other business operations and merchant support team members from other company-operating countries, ensuring they perform according to local expectations. This role will follow the standardization of the company's global merchant support metrics and initiatives (e.g. aligning a common cross-country approach for merchant support quality assurance ratings), seek for optimization of resources (e.g. creating guidance documents from the tools we are using), and manage reporting tasks. This role will be instrumental in the newly launched operations. Responsibilities Partner Support & Operations: Handle partners queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPSDocumentation & Onboarding: Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.Store Management: Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.Operational Efficiency: Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.Standardize, localize, and run the partners' onboarding and support processesAct as a subject matter expert regarding specific issues and concerns raised by the partnersProvide accurate, valid, and complete information by using the right methods/toolsProvide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers Requirements Excellent verbal and written communication in English and Tagalog Willing to work on-site in the Bonifacio Global City (BGC) areaThe hired analyst should NOT live more than 1 hour away by public transport/car from the officePromoting automation mindsetRobust knowledge and experience in data analysis (Strong SQL, Phyton, Spreadsheet, and Excel skills). Familiarity with ZOHO and Mode AnalyticsAligned with the company's principles and culturesBachelors degree or equivalentMinimum of 2 (two) years of working in merchant/business analysis(finance industry background is preferred)Interested in growing a career as a merchant operations professional and managerMust be detail and process-oriented, and have experience working with robust SLAs Self-orientation, drive, and ability to communicate clearly and persuasively to customersComfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analyticsReliable/strong internet connection (if needed to work from home
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Merchant Operations Analyst
7 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the Job:The Merchant Operations Analyst will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. This role will also provide support to our commercial team and their relationship with our partners through the use of internal...
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Merchant Operations Representative
7 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the JobThe Merchant Operations Representative for the company will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the...
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Merchant Operations Supervisor
7 days ago
Taguig, Philippines TASQ Staffing Solutions Full timeAbout the Job: The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...
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Merchant Operations Representative
7 days ago
Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full timeAbout the JobThe Merchant Operations Representative for the company will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the...
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Analyst, Operational Risk Management
3 weeks ago
Taguig, Philippines American Express Full timeJoin to apply for the Analyst, Operational Risk Management role at American Express American Express is built on a 175-year history of innovation, shared values and leadership behaviors, and an unwavering commitment to back our customers, communities, and colleagues. The Global Risk & Compliance Organization is an independent risk management function, led by...
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Analyst, Operational Risk Management
6 days ago
Taguig, Philippines American Express International Inc. Full timeTitle: Analyst, Global Merchant & Network Services Operational Risk Role Overview The Global Merchant & Network Services Operational Risk team is part of American Express’s Global Risk & Compliance Organization. The analyst will serve as a critical independent oversight function, challenging first‑line risk identification, assessment, and mitigation for...
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Analyst, Operational Risk Management
7 days ago
Taguig, National Capital Region, Philippines American Express Full time $40,000 - $120,000 per yearAnalyst, Operational Risk Management(ID: You Lead the Way. We've Got Your Back.#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt...
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Analyst, Operational Risk Management
7 days ago
Taguig, National Capital Region, Philippines American Express Full time ₱1,200,000 - ₱3,600,000 per yearAnalyst, Operational Risk Management (ID: You Lead the Way. We've Got Your Back.#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt...
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Manager, Global Merchant
2 weeks ago
Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per yearManager, Global Merchant & Network Services Operational Risk#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines by the Everest Group At American Express,...
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Manager, Global Merchant
2 weeks ago
Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per yearManager, Global Merchant & Network Services Operational Risk#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our...
