Merchant Operations Analyst

2 days ago


Taguig, Philippines TASQ Staffing Solutions Full time

About the Job:

  • The Merchant Operations Analyst will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. This role will also provide support to our commercial team and their relationship with our partners through the use of internal tools and presenting relevant information.
  • In this role, they will monitor and improve merchant support metrics (e.g. onboarding turnaround time, requirement completeness, etc). Additionally, the hired candidate will forge strong alliances with the Commercial and Operations Manager in the Philippines, and other business operations and merchant support team members from other company-operating countries, ensuring they perform according to local expectations. This role will follow the standardization of the company's global merchant support metrics and initiatives (e.g. aligning a common cross-country approach for merchant support quality assurance ratings), seek for optimization of resources (e.g. creating guidance documents from the tools we are using), and manage reporting tasks. This role will be instrumental in the newly launched operations.

Responsibilities

  • Partner Support & Operations: Handle partners queries, support requests, and operational coordination. Ensure timely and efficient resolution of issues while maintaining a positive partner experience. Own the partner communication channel and NPS
  • Documentation & Onboarding: Manage merchant/partner onboarding, including documentation, data entry, and record-keeping. Streamline the onboarding process to ensure accuracy and compliance.
  • Store Management: Oversee store-related tasks, including creation, closure, and clerk management. Ensure smooth store operations and effective clerk management.
  • Operational Efficiency: Focus on optimizing processes and ensuring smooth collaboration between teams. Identify bottlenecks, streamline workflows, and facilitate communication between different functions.
  • Standardize, localize, and run the partners' onboarding and support processes
  • Act as a subject matter expert regarding specific issues and concerns raised by the partners
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Provide a weekly report (during a meeting or through a template) and recommendations for better merchant experience for the related managers

Requirements

  • Excellent verbal and written communication in English and Tagalog
  • Willing to work on-site in the Bonifacio Global City (BGC) area
  • The hired analyst should NOT live more than 1 hour away by public transport/car from the office
  • Promoting automation mindset
  • Robust knowledge and experience in data analysis (Strong SQL, Phyton, Spreadsheet, and Excel skills).
  • Familiarity with ZOHO and Mode Analytics
  • Aligned with the company's principles and cultures
  • Bachelors degree or equivalent
  • Minimum of 2 (two) years of working in merchant/business analysis(finance industry background is preferred)
  • Interested in growing a career as a merchant operations professional and manager
  • Must be detail and process-oriented, and have experience working with robust SLAs 
  • Self-orientation, drive, and ability to communicate clearly and persuasively to customers
  • Comfortable working on Google Suite (Sheet, Docs, Slides, etc) / Microsoft Excel, and analytics
  • Reliable/strong internet connection (if needed to work from home


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱900,000 - ₱1,200,000 per year

    About the Job:The Merchant Operations Analyst will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. This role will also provide support to our commercial team and their relationship with our partners through the use of internal...


  • Taguig, Philippines PayJoy Full time

    Overview PayJoy Taguig, National Capital Region, Philippines 2 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. About PayJoy PayJoy is a mission-first financial service provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. We lend through...


  • Taguig, National Capital Region, Philippines TASQ Staffing Solutions Full time ₱180,000 - ₱240,000 per year

    About the JobThe Merchant Operations Representative for the company will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the...


  • Taguig, Philippines TASQ Staffing Solutions Full time

    About the JobThe Merchant Operations Representative for the company will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the...


  • Taguig, Philippines TASQ Staffing Solutions Full time

    About the Job: The Merchant Operations Supervisor will be tasked with taking care of the admin/merchant/clerk (partners) onboarding process, identifying potential risks in current processes, and providing insights to stakeholders. The perfect candidate should be comfortable mentoring and guiding a team, comfortable with people across the organization, and...


  • Taguig, Philippines MPay Philippines Inc. Full time

    On-site - Taguig 1-3 Yrs Exp Bachelor Full-time Job Description Manage daily merchant operations and support activities. Analyze transaction data to identify trends and issues. Collaborate with partners to resolve operational challenges. Ensure compliance with company policies and procedures. Provide training and support to new merchants. Assist in the...


  • Taguig, National Capital Region, Philippines American Express Full time $40,000 - $120,000 per year

    Analyst, Operational Risk Management(ID: You Lead the Way. We've Got Your Back.#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt...


  • Taguig, National Capital Region, Philippines American Express Full time ₱1,200,000 - ₱3,600,000 per year

    Analyst, Operational Risk Management (ID: You Lead the Way. We've Got Your Back.#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt...


  • Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Manager, Global Merchant & Network Services Operational Risk#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies #1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card Issuers Top GBS Employers for the Philippines by the Everest Group At American Express,...


  • Taguig, National Capital Region, Philippines American Express Full time ₱1,500,000 - ₱3,000,000 per year

    Manager, Global Merchant & Network Services Operational Risk#4th in Great Place to Work's Best Company To Work For 2025#10th in Fortune Magazine's 2025 World's Most Admired Companies#1st in the J.D. Power 2024 U.S. Credit Card Satisfaction Study of National Credit Card IssuersTop GBS Employers for the Philippines by the Everest GroupAt American Express, our...