Operations Manager

ABOUT US:OPTIMAL is a property management support company that works with real estate investors and property managers across North America, helping them achieve Time, Financial, and Location freedom through the implementation of remote property management techniques with back-office management and fulfilment.Our Leadership Team is made up of Ex-Big 4 Accounting and Consulting professionals as well as property managers who have experience managing commercial and residential portfolios for the likes of Blackstone and Prologis as well as your local property management firm.OPTIMAL Testimonial Video: drive.google.com/file/d/1odXjOKSF6w64Z-1Srh8NCYXZkpf2s4sW/viewABOUT THE ROLE:We are seeking a highly organized and experienced Operations Manager / Assistant to the Director of Operations to join our Property Management division. This is a leadership-level position responsible for ensuring operational excellence across our Assistant Property Manager (APM) team. The role combines strategic oversight, hands-on mentorship, and cross-functional collaboration to drive performance, consistency, and client satisfaction.You will serve as the go-to resource for property management best practices, manage day-to-day team operations, oversee performance metrics, and coordinate directly with senior leadership, vendors, partners, and clients. Your focus will be on elevating work quality, streamlining processes, developing staff, and ensuring alignment with organizational goals.WHO IS THIS ROLE A FIT FOR?This role is ideal for someone who combines strong technical property management skills with exceptional leadership and interpersonal abilities. The right candidate is:Proactive and detail-orientedCalm under pressure and solution-focusedAn empathetic yet driven leaderCapable of mentoring others and aligning a team behind a common goalComfortable interfacing with executives, clients, and cross-functional stakeholdersKEY RESPONSIBILITIES:Team Leadership & SupportSupervise and serve as the primary point of contact for APMs and internal operations staff.Provide one-on-one and group mentorship to drive work quality, consistency, and team growth.Oversee onboarding, training, and professional development of new and existing team members.Conduct regular performance reviews and report on key team metrics to senior leadership.Operational OversightOwn and oversee all internal property management processes and ensure adherence to best practices.Interact directly with investors, third-party vendors, accounting teams, and stakeholders as needed.Develop and implement scalable, compliant operational policies and procedures.Drive continuous process improvement initiatives to reduce friction, errors, and inefficiencies.Quality Assurance & CommunicationMonitor and uphold high standards of communication and customer service across all correspondence.Ensure timely and accurate responses to resident concerns and internal escalations.Review team KPIs (e.g., OpenPhone stats, call logs) and develop structured templates to standardize communication expectations.Create accountability tools (e.g., monthly rhythm calendars) to track project progress and follow-ups.Project & Task ManagementIdentify and streamline overlapping tools and trackers; eliminate redundancies for smoother workflow.Provide oversight on financial reporting and ensure timely updates are shared with stakeholders.Support team members with work-related and personal concerns, promoting a positive team culture.Other DutiesAssist the Director of Operations with strategic initiatives, special projects, and ad hoc tasks as needed.Develop department-specific training materials and facilitate ongoing team development.IDEAL QUALIFICATIONS:Minimum 5 years of experience in property management, real estate operations, or a related field.Proficiency with property management software (Appfolio, Buildium, Yardi, Rent Manager, or similar).Hands-on experience in tenant and maintenance coordination, leasing support, and customer relations.Proven track record of managing a team and driving results in a fast-paced environment.Strong communication, organization, and problem-solving skills.PREFERRED QUALIFICATIONS:Experience with Appfolio is a strong plus.Familiarity with reviewing and interpreting property financials.Demonstrated ability to lead training initiatives and develop scalable systems.Previous experience working in or managing virtual property management (VPM) teams.Work Details:Employment Type: Independent Contractor, Full-timeSchedule: Time: 8 am CST - 5 pm CSTCompensation Package:100% Remote WorkWeekends Off10 Paid Time Off per year6 Paid Holidays (Based on Philippine Holidays)HMO (Comprehensive Medical & Dental - 100% Paid for by Company) on your 6th monthIndependent Work Environment with Team Leader & Shadowing Team Member Support as needed