Quality Assurance Manager
2 days ago
Position Title: QA Manager - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Bachelor's Degree Work Experience: At least 4 years of experience as a QA Manager in any industry, preferably in retailKnowledge of quality methodologies such as Lean Six Sigma, Kaizen, etc. (preferred)Experience managing client relationships directly Key Responsibilities: Quality Assurance Oversight: Develop and establish standards for customer interactions, monitor and evaluate calls, chats, emails, and other communication channels, and implement screening programs to ensure compliance with quality standards.Agent Performance & Development: Provide feedback, training, and coaching based on call evaluations; identify strengths and areas for improvement; and support agents' career growth.Process Improvement & Strategy: Identify performance gaps, recommend and implement solutions to improve customer satisfaction, agent productivity, and overall call center operations.Compliance & Auditing: Ensure adherence to client standards, internal policies, and regulatory requirements through regular audits and compliance reviews.
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Quality Assurance and Control Officer
2 weeks ago
Quezon City, National Capital Region, Philippines Quality Choices Corporation Full time ₱400,000 - ₱600,000 per yearQuality Assurance and Control Officer - is responsible for ensuring that all products meet quality standards based on client specifications and regulatory requirements. This role involves inspecting incoming and outgoing goods, assessing supplier, compliance, and implementing quality assurance processes to maintain product consistency and customer...
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Quality Assurance Manager
2 weeks ago
Cebu City, Philippines HR TechX Corp. Full timeJoin to apply for the Quality Assurance Manager role at HR TechX Corp. This position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office...
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Quality Assurance Manager
1 day ago
Cebu City, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: CebuShift: Night ShiftSet-up: OnsiteStart Date: June /...
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Quality Assurance Manager
1 week ago
Cebu City, Philippines HR TechX Corp. Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes. Location: Cebu Shift: Night Shift Set-up: Onsite Start Date:...
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Quality Assurance Manager
3 days ago
Cebu City, Philippines HRTX Full timeThis position will lead our Quality Assurance team in a dynamic BPO environment. The QA Manager will be responsible for driving high-quality performance across multiple client accounts by designing, implementing, and managing quality frameworks for voice, chat, email, and back-office processes.Location: Cebu Shift: Night Shift Set-up: Onsite Start Date: June...
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Assistant Quality Assurance Manager
3 weeks ago
Cebu City, Philippines Firstsource Full timeRole & Responsibilities Team Management: Lead, mentor, and develop a high‑performing team of Quality Analysts and Trainers. This includes hiring, onboarding, performance management, coaching, and career development. Goal Setting & Coaching: Set clear performance expectations and provide ongoing coaching, feedback, and development opportunities for team...
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Quality Assurance
2 weeks ago
Cebu City, Central Visayas, Philippines Shamrock Bakery and Restaurant Corporation Full time ₱250,000 - ₱750,000 per yearQUALITY ASSURANCEArea of Assignment: Mactan (1) Minganilla(1)JOB SUMMARYThe Quality Assurance (QA) is responsible for ensuring that all bakery products are manufactured and released in compliance with internal quality standards, customer specifications, and regulatory requirements. The role involves monitoring production processes, implementing food safety...
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Assistant Quality Assurance Manager
2 weeks ago
Cebu City, Philippines PrimeMatch Advantage Full timeEducational / Professional Qualifications Bachelor’s degree (any four-year course). 5–7 years of progressive contact center experience. Minimum 12 months in the healthcare industry. 3–4 years in a leadership role overseeing Quality Assurance and/or Training in a contact center. Experience managing and developing teams. Proven success in designing,...
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Assistant Quality Assurance Manager
2 weeks ago
Cebu City, Philippines PrimeMatch Advantage Full timeEducational / Professional Qualifications Bachelor’s degree (any four-year course). 5–7 years of progressive contact center experience. Minimum 12 months in the healthcare industry. 3–4 years in a leadership role overseeing Quality Assurance and/or Training in a contact center. Experience managing and developing teams. Proven success in designing,...
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Quality Assurance Manager
7 days ago
Quezon City, National Capital Region, Philippines GOLDENGREEN(TM) Full time ₱900,000 - ₱1,200,000 per yearRole DescriptionThis is a full-time remote role for a Quality Assurance Manager. The Quality Assurance Manager will be responsible for overseeing the entire QA process, including developing and implementing quality assurance policies and procedures, conducting inspections, and identifying quality issues. The role involves coordinating with various...
