Client Relations

3 hours ago

Pasig, Philippines weSource Management Consultancy Firm Full time

We are looking for Client Relations and Compliance Officer  to work for a client located in Ortigas but will move to Makati by end of year, 2025 This is an onsite work, Mon to FriShift is 9 AM to 6 PMSalary is up to 70K based on experienceMust have at least 4 years of strong Compliance Experience with background on managing accounts/programsHuge advantage if have worked in the gaming industry Qualifications 1. Preferably a 4-year course graduate of Business Administration, BusinessManagement, AB Communications, or any related courses2. At least four (4) years work experience in a similar role3. Preferably with experience working in the Online/Land-based Gaming industry4. Excellent written and verbal communication5. Strong interpersonal skills, with the ability to build strong relationships with clients and colleagues6. Experience working with PAGCOR not necessary, but highly advantageous7. Proficiency in Microsoft Office application Job DescriptionAct as an account manager and communication pivot between the company, 3rd party companies and government licensing body. To track, manage and maintain information and documentation regarding ongoing projects and workloads. To ensure internal and 3rd party compliance to company polices and processes. To build and manage positive relationships with internal and external stakeholders DUTIES AND RESPONSIBILITIES  Be the Bridge:  Act as the primary point of contact for assigned B2Baccounts, managing all incoming and outgoing information flow. Relationship Builder:  Get to know your 3 rd party accounts, understand their structure, priorities, and concerns. Meeting Maestro:  Schedule, coordinate and facilitate meetings, ensuring all relevant parties are informed and prepared, full agendas are covered and next steps clear. Information Architect: Maintain accurate and up-to-date records, keeping track of key details, interactions, decisions, policies and processes. Compliance Champion:  Oversee 3 rd party and internal documents, discussions and workloads ensuring adherence to company policies and legal regulations. Coordination Chief:  Provides assistance during preparation of integration, project issue, revenue and any other relevant reports and coordinates with the concerned 3rd parties. Problem Solver:  Facilitate a smooth problem-solving processwith strong administrative skills, regular follow-up, tactful communication, and proactive suggestions to internal management using the information and insight gained as the primary point of contract.  Audit: Coordinates, schedules, attends and fulfils the compliance sections of the on-site Post Audit Activities.

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