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Client Relations Associate
4 weeks ago
Overview
Customer Service Agent responsible for providing exceptional customer service through various communication channels, resolving inquiries in a timely manner, maintaining accurate records of interactions, and collaborating with the team to improve service processes. The role also aims to achieve individual and team performance goals while staying up to date on product knowledge and company policies.
Responsibilities- Provide exceptional customer service through various communication channels.
- Resolve customer inquiries and issues in a timely manner.
- Maintain accurate records of customer interactions.
- Collaborate with team members to improve service processes.
- Achieve individual and team performance goals.
- Stay updated on product knowledge and company policies.
- Job Title: Customer Service Agent
- Educational Qualifications: Diploma in any relevant field
- Experience Level: Fresh Graduate/Student
- Skills and Competencies: Strong customer service, problem solving, account management, and interpersonal skills; proficiency in call centre operations
- Responsibilities and Duties: Assist customers via phone, resolve queries, manage accounts, and ensure satisfaction
- Working Conditions: Primarily in a call centre environment, possibly shifts
- Qualities and Traits: Excellent communication, patience, empathy, and a proactive attitude
