Customer Care Specialist
1 day ago
About UsHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this service available to other companies to benefit from our experience, scale, cost savings, and service level improvements.Job Description1.Main purpose of the jobWe are looking for skilled and knowledgeable customer service experts with great customer communication skills to join our team. We are building a team of fun, passionate, flexible and competitive experts to help us launch a new campaign. We want individuals who genuinely care about our customers experience and are willing to partner with clients to help their business grow. If you are interested in health and nutrition and keen on providing great customer experiences, then this is the right campaign for you2.Responsibilities and dutiesCreate happy customers. We are all about the customer experience and we are looking for individuals who are passionate about helping customers.Provide outstanding service so customers stay longer. We need someone who's enthusiastic and confident in developing positive rapport with each customer. We bring our life experiences, knowledge and passion for outstanding service to all we do. We personalize every interaction and provide solutions to take care of our customers.To build customer loyalty and value through effective account management, and to make recommendations that make sense for our customers with a genuine desire to help.Make every effort to meet the Customer Care teams KPIs and targets.Handle customer communication via chat and emailHave fun Be comfortable in interacting and building relationships with our customers. BE YOURSELF3. Skills and preferred qualificationsInternal application - previous non-voice experience required No attendance issues Passing last 3 month's scorecard Willing to help out and do overtime when neededOpen to be put in any schedule from 2PM - 7AM MLA (shifting Mon-Sun schedule)Good email comms, quick to resolve the issue with great CS skills and high quality Positive energy and can-do attitude A person with high regard for integrity and diligence. Works efficiently with minimal supervisionRequirements: WFH - stable internet connection and a back up internet connection Conducive working environment for work from home set upFlexibility to support campaign launchWhat to expect: Pure email - non-voice task Work From HomeFinal interview with the clientsThey will undergo 1 week training specific to the queue they will be supportingWork with minimal supervision from QA Lead and CSMComfortable with direct client interactionsOpen to work on opportunities and direct feedback from clientsWhy work for us?At HelloConnect, you'll join an organization that values innovation and leverages cutting-edge technology to transform customer experiences. With a collaborative culture, continuous learning opportunities, and a customer-centric focus, you'll contribute to impactful projects that drive business success. Upholding ethical standards and promoting diversity and inclusion, HelloConnect fosters a positive work environment. Your well-being is prioritized through comprehensive benefits and perks. Join us to shape the future of digital experiences and make a difference in the lives of our clients and their customers.#HCIndexed
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Specialist, Customer CARE
2 weeks ago
Taguig, Philippines Vistaprint Full timeSelect how often (in days) to receive an alert: Create Alert Position Title: Specialist, Customer Care Department: CARE Operations Domain: Customer Care Job level: SU2 Reports to: Supervisor, CARE Operations Who We Are: Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services....
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Specialist, Customer CARE
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Specialist, Customer CARE
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Customer Care Specialist
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Customer Care Specialist
2 weeks ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time $40,000 - $60,000 per yearHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...
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Customer Care Specialist
1 week ago
Taguig, National Capital Region, Philippines HelloConnect, Inc. Full time ₱1,200,000 - ₱2,400,000 per yearHelloConnectHelloConnect is a subsidiary of HelloFresh, founded to address years of challenges faced in its own customer care. Leveraging our extensive experience in developing customer care tailored to the immediate needs of HelloFresh, our solutions are hyper-focused on serving high-growth companies. Located in Manila, Philippines, we are now making this...
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IJP: Customer Care Specialist
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Taguig, Philippines Helloconnect Full timeAbout the job IJP: Customer Care Specialist (US) About Us HelloConnect HelloConnect is a subsidiary of HelloFresh, founded to address challenges faced in customer care. Leveraging extensive experience in developing tailored customer care solutions for HelloFresh, our services focus on serving high-growth companies. Located in Manila, Philippines, we now...
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Customer Care Specialist
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Taguig, Philippines J-K Network Services Full timeCompany Profile: Founded in the early 1980s by a small group of engineers, this global organization started with a modest capital and a big vision—to use technology to solve business problems. Over the decades, it has expanded its reach to dozens of countries, offering services in areas like software development, digital solutions, and business consulting....
