Specialist, Customer CARE
3 days ago
Select how often (in days) to receive an alert: Create Alert
Position Title: Specialist, Customer Care
Department: CARE Operations
Domain: Customer Care
Job level: SU2
Reports to: Supervisor, CARE Operations
Who We Are:Our Global Customer Value (CARE) is responsible for delivering personalized expertise with our marketing, design, and digital services. We’re obsessed with enabling small and medium businesses to create extraordinary experiences while maximizing the potential of their brand. We are there for our customers’ marketing needs throughout their business journey. The Global English Customer Care Specialist handles customer service inquiries regarding Vista products, services, and site navigation in a professional and efficient manner. The Global English Customer Care Specialist also delivers seamless omnichannel experience support on all platforms such as Voice, Chat, and Email in the US, UK, Canada, and ANZS.
What You Will Do:- Be a frontline representative supporting Vista customers via Phone, Email, and/or Chat.
- Demonstrate strong customer service skills to optimize each customer interaction.
- Empathize and relate to customers, even during difficult conversations.
- Answer all customer inquiries through various channels in a courteous and professional manner.
- Guide customers through websites, platforms, and tools to complete desired actions.
- Accurately diagnose inquiries and provide appropriate solutions based on defined procedures.
- Utilize appropriate systems and resources to assist in responses.
- Support internal and external customers professionally and courteously.
- Apply minimal sales and design expertise to enhance customer experience and satisfaction.
- Build strong customer relationships and commitment.
- Perform additional responsibilities as required.
We value the diverse experiences our team members bring. Please apply even if you don't meet all qualifications. We look forward to learning more about you
- At least 1 year of BPO experience supporting customer service, preferably handling multi-channel platforms.
- Knowledge of or interest in internet/web technologies and social media.
- Highly motivated to act independently and acquire new skills.
- Proficient in English, both verbal and written.
- Ability to learn new technology quickly and use multiple systems.
- Inclination to graphic design and experience with graphic design tools or photo imaging software is a plus.
- Working knowledge of MS Outlook, Excel, Word, and PowerPoint.
Being at Vista means viewing work as a chance to advance your career and life. We provide resources for learning, growth, and success. Through innovation and collaboration, we push boundaries and explore new horizons. We embrace challenges as opportunities to discover our potential.
Equal Opportunity Employer:Vista, a Cimpress company, is an Equal Employment Opportunity Employer. We consider all qualified candidates regardless of race, color, sex, national or ethnic origin, age, religion, disability, sexual orientation, gender identity, or other protected categories. We strive to do more than the law requires.
Job Segment: Graphic Design, BPO, Outside Sales, Customer Service, Creative, Operations, Sales
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