Account Manager

2 days ago

Manila, Philippines DotYeti Design Full time

Account Manager - DotYetiImportant Note: This position requires graveyard shift hours (10:00 PM to 6:00 AM PHT).Were looking for a proactive and client-focused Account Manager to help us build strong, lasting relationships with our clients and ensure smooth collaboration with our creative team. You'll play a key role in managing the end-to-end client experience, making sure expectations are aligned, communication is clear, and the final outputs exceed expectations.What you'll do:Client Relationship Management: Serve as the main point of contact for your assigned clients, understanding their needs, goals, and preferences while keeping them informed throughout the creative process.Production Coordination: Oversee the full client-production cycle from onboarding to after-sales support and ensure all deliverables are on time and aligned with client expectations.After-Sales Support: Provide professional post-project assistance (e.g., revisions, design requests, and follow-ups) to maintain high levels of client satisfaction.Issue Resolution: Address client concerns or complaints swiftly and professionally, protecting and nurturing the client-company relationship.Team Alignment: Act as the bridge between clients and creatives assign the right team members to projects and make sure everyone's on the same page.Negotiation & Strategy: Handle agreements and requests with both the client and production team with a focus on win-win outcomes.Our ideal candidate:Has proven experience as an Account Executive, Account Manager, or in a customer service/sales role.Excellent communicator and relationship-builder with strong interpersonal skills.Knows how to manage multiple priorities with excellent time-management and organizational skills.Fluent in Google Workspace (G Suite) tools.Has a basic understanding of market research and negotiation principles.Enthusiastic, proactive, and passionate about client success.Bonus Points for:Previous startup and/or design agency experience.Experience handling design requests for MSMEs, large corporations, and entrepreneurial initiatives.What We Offer:Fully Remote Work: Enjoy the flexibility of a remote work environment.Paid Time Off & Benefits: Generous paid time off, mental health leave, and comprehensive health coverage.Professional Growth: Opportunity to grow with a talented and collaborative team.Competitive Compensation: Competitive salary with yearly and surprise raises.Equipment Allowance: Allowance provided to equip your home office.Hiring Process:Initial InterviewSecond-level InterviewAssessmentFinal InterviewJob OfferNote: We are currently not accepting meeting requests for this position through our website. Submit your application via this job ad.

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