Product Support Agent Financial

4 weeks ago

Baguio, Philippines Neksjob Corporation Full time

About the Role

Neksjob Corporation is seeking a proactive and client-focused Product Support Agent – Financial to join our North America Operations team in the Philippines. You will provide exceptional technical and functional support to users of our Corebase Investment Central platform, helping resolve issues, enhance documentation, and ensure a seamless customer experience.
This role is ideal for someone with strong problem-solving skills, a passion for customer service, and an interest in financial technology.

Key Responsibilities
Handle inbound customer support requests via the support portal within established service levels.
Troubleshoot and resolve software and reporting issues related to financial products.
Follow standardized procedures to assess, track, and close support cases efficiently.
Maintain accurate documentation of all case activities and provide timely status updates to clients.
Deliver high client satisfaction through professional, responsive, and accurate support.
Assist in creating and maintaining user guides, FAQs, and internal documentation.
Build deep product expertise and understanding of financial workflows relevant to our solutions.


Qualifications
- 5+ years of professional experience.
- Previous customer service experience; technical support background strongly preferred.
- Excellent organizational and time management skills.
- Strong written and verbal communication skills in English.
- Ability to prioritize multiple tasks in a fast-paced environment.
- Willingness to learn financial concepts and software applications.

Preferred Skills
Customer-first mindset with a passion for delivering exceptional support.
Strong troubleshooting and analytical thinking skills.
Knowledge or experience in real estate, banking, or accounting is a plus.
Interest in testing new features and providing feedback to improve products.
Positive, proactive, and adaptable to change.
Team player who values inclusivity and collaboration.

  • Call center agents for Financial Account

    3 weeks ago

    Baguio, Philippines Talent Outsourcing Channel (TORCH) Solutions Full time

    Urgently hiring for passionate CALL CENTER AGENTS in BAGUIO for FINANCIAL Account Here's the qualifications: At least SHS/HS Grad (Old Curr) Without or with at least 6 months BPO experience or High school diploma or equivalent; additional education or training in customer service is a plus. Good to excellent communication skills in English Good computer...

  • looking for insurance agents

    2 days ago

    Baguio City, Cordillera, Philippines Financial Advisor Full time ₱150,000 - ₱250,000 per year

    Become a Part-Time Financial Advisor with Pru Life UKChange Lives & Build Yours: Help people secure their future & enjoy flexible hours & competitive income.Learn & Grow: Develop your skills with ongoing training & support from a winning team.Work From Home: Enjoy the privilege of working remotely with no minimum daily hours.Benefits You'll Love: Weekly...

  • Financial Support Analyst

    2 days ago

    Baguio, Philippines TASQ Staffing Solutions Full time

    Summary: As a Financial Support Analyst, you will have to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range...

  • eBiz Western Union: TELLER

    4 days ago

    Baguio City, Cordillera, Philippines Vantage Financial Corp. Full time ₱200,000 - ₱250,000 per year

    Join Our Team at eBizLooking for a rewarding career? Apply now and become part of Asia-Pacific's FIRST direct network agent of WESTERN UNIONAs a Front Line Associate, you'll be the face of e-Biz, delivering exceptional customer service by processing transactions efficiently, assisting clients with their money transfer needs, and promoting additional...

  • Financial Support Analyst

    2 days ago

    Baguio City, Cordillera, Philippines TASQ Staffing Solutions Full time

    Summary: As a Financial Support Analyst, you will have to analyze complex software issues, engage with our worldwide client base, and provide an incredible customer experience every day. In this position, you will be the primary point of contact for a broad variety of customers from financial and property management institutions, assisting with a wide range...

  • Financial Analyst

    1 day ago

    Baguio, Philippines Stealth Mode AI Fintech Startup Full time

    Get AI-powered advice on this job and more exclusive features. About Us A well-funded and innovative FinTech AI & Blockchain startup, founded by Wall Street and Silicon Valley veterans. Combining decades of experience in trading floors, global financial markets, and cutting-edge AI technologies, we are building a groundbreaking trading platform that...

  • Transaction Coordinator/Assistant

    4 weeks ago

    Baguio, Philippines Remote VA Full time

    We are seeking a detail-oriented and highly organized Transaction Coordinator/Assistant to support our real estate agent/broker in managing transactions, ensuring compliance, and providing top-notch customer service to clients. The ideal candidate is proactive, tech-savvy, and has experience in real estate transaction coordination. Key Responsibilities ...

  • Healthcare Agent

    4 weeks ago

    Baguio, Philippines Emapta Global Full time

    Overview Healthcare Customer Service | HIPAA Regulations & Compliance Build a career in healthcare support with balance and purpose. Find a role where your professional goals don't come at the cost of your personal time. Here, you'll contribute to meaningful work in the medical industry while enjoying weekends off and the stability of a supportive team...

  • Financial Sales Associate

    4 days ago

    Baguio City, Cordillera, Philippines Manulife Full time ₱300,000 - ₱600,000 per year

    The Financial Sales Associate is responsible for providing life insurance solutions to bank's clients. He/he will work in coordination with branch. Sales and service teams, thus we are looking for a dynamic individual, who has an independent mindset and the drive to succeed.Position Responsibilities:The Financial Sales Associate is responsible for providing...

  • Ebiz Front Line Associate: Baguio-Benguet Cluster

    1 week ago

    Baguio City, Cordillera, Philippines Vantage Financial Corporation (Westen Union) Full time ₱250,000 - ₱500,000 per year

    Hello ApplicantLooking for a job? Apply now and be part of the Asia-Pacific's FIRST direct network agent of WESTERN UNION in our Baguio-Benguet ClusterBranches:BaguioPG La TrinidadWe highly encourage all interested applicants to SUBMIT their updated resume to - for faster response.We need a passionate FRONT LINE ASSOCIATE (full-time)BENEFITS:Above-average...