Customer Service Assistant

2 days ago


Muntinlupa City, Philippines Filinvest Group Full time

Responsible for managing and handling the handling and resolution of walk-in complaints, escalated irate complaints from the SD Helpdesk, and providing special attention to VIP and/or LGU cases. Initiate customer-centric programs aimed at ensuring a positive customer experience.

CUSTOMER COMPLAINTS RESOLUTION

  • Ensure a positive customer experience by handling and resolving walk-in complaints promptly.
  • Guarantee on-time resolution of customer complaints including new water service connection installation and investigation.
  • Monitor tickets and assist the commercial and technical operations team in resolving complaints on time.

CUSTOMER RELATIONSHIP MANAGEMENT

  • Develop Information, Education, and Communication (IEC) campaigns on water and wastewater operations and services.
  • Participate in community group chats to disseminate IEC campaigns and gather inquiries or complaints for resolution.
  • Implement an onsite helpdesk program, including site visits within the year for each project.

OTHER FUNCTIONS

  • Escalate issues related to Sapphire Ticketing or SD Helpdesk to commercial or technical operations.
  • Conduct random audits of customer handling of commercial and technical teams.
  • Establish a monitoring system for customer complaints and turnaround time resolution
  • Attend and/or conduct customer training to enhance customer centricity.

Perform other assigned functions as needed.



  • Muntinlupa City, Philippines Filinvest Group Full time

    FILINVEST COMPANY: FILINVEST LAND INC. POSITION: Operations Assistant - HDMF Financing (LIAISON) POSITION SUMMARY: The Customer Financing-HDMF Associate processes the housing loan applications and service requests regarding HDMF loan concerns. They ensure that HDMF financing accounts will be applied and processed for a housing loan and assigned service...

  • Project Assistant

    5 days ago


    Muntinlupa City, Philippines Gear Inc Full time

    Key Responsibilities: Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion. Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability. Manage project communications and documentation using Halo PSA and other internal systems. Coordinate with internal...


  • Muntinlupa City, Philippines Filinvest Group Full time

    Job description The IT Service Delivery Supervisor is responsible for leading the delivery of PABX technical support operations within the Filinvest Group. This includes leading a team of technical support specialists, ensuring the efficient resolution of customer issues, and optimizing the performance of the PABX system. In Addition, he will also support...


  • Roxas City, Western Visayas, Philippines dusk Group Full time

    Join to apply for the Casual Customer Assistant - Geelong role at dusk GroupAre you ready to light up customers' lives and create a warm, inviting atmosphere? Do you have a passion for candles and homeware? Join our team as a Customer Assistant in one of 140+ dusk stores across Australia and New Zealand - dusk Geelong.Role OverviewAs a Customer Assistant,...


  • Muntinlupa City, Philippines Filinvest Group Full time

    ACCOUNTING ASSISTANT PAYABLES The Accounting Assistant Payables provides support with delivery of accounting services. Duties involve processing of payable vouchers and check disbursements, preparation of monthly financial reports, monitoring & filing of BIR returns and bank reconciliation report. He/she is responsible in maintaining and keeping an accurate,...

  • Customer Service

    2 days ago


    Makati City, National Capital Region, Philippines Peak Outsourcing Full time

    OverviewCustomer Service | Reservations Specialist | Up to 40K. We are looking for highly motivated and customer-centric Hotel Reservations Agents to join our growing BPO team. As a key player in delivering exceptional service to our hotel clients, you will assist guests with reservations, bookings, inquiries, and support regarding hotel services and...


  • Muntinlupa City, Philippines Gear Inc Full time

    Job description Key Responsibilities: Assist in the end-to-end management of telecommunications service delivery, from order initiation to completion.Use Monday.com to track project timelines, allocate tasks, monitor progress, and ensure accountability.Manage project communications and documentation using Halo PSA and other internal systems.Coordinate with...


  • Quezon City, National Capital Region, Philippines FIRST WORLD TRADER PROPRIETARY LIMITED TRADING AS EASYEQUITIES (PURPLE GROUP LTD.) Full time

    The Customer Service Representative will be responsible for assisting customers through chat and email, ensuring speedy and accurate support at all times. This role involves processing customer documents, resolving issues with excellent problem-solving skills, and providing proactive assistance to prevent errors and improve the customer experience.We're...


  • Paranaque City, Calabarzon, Philippines beBeeCustoms Full time ₱150,000 - ₱250,000

    Job OverviewThis role involves providing customs assistance in Denmark. As a key member of the team, you will be responsible for ensuring all jobs are actioned based on priority and within allowed KPI.Main ResponsibilitiesAction daily workbench and workload allocation to ensure tasks are completed efficiently.Follow standard operating procedures for vetting...


  • Muntinlupa City, Philippines Filinvest Group Full time

    The Accounts Payable Assistant is responsible for the timely and accurate payment of invoices, proper recording and documentation of expenditures, monitoring and reporting of transactions and coordination with the purchasing team and other departments as necessary. KEY FUNCTIONS/DUTIES AND RESPONSIBILITIES: 1. REQUEST FOR PAYMENT AND CHECK VOUCHER...