Customer Service Assistant

7 days ago


Muntinlupa, Philippines Filinvest Group Full time

Responsible for managing and handling the handling and resolution of walk-in complaints, escalated irate complaints from the SD Helpdesk, and providing special attention to VIP and/or LGU cases. Initiate customer-centric programs aimed at ensuring a positive customer experience.CUSTOMER COMPLAINTS RESOLUTION Ensure a positive customer experience by handling and resolving walk-in complaints promptly.Guarantee on-time resolution of customer complaints including new water service connection installation and investigation.Monitor tickets and assist the commercial and technical operations team in resolving complaints on time. CUSTOMER RELATIONSHIP MANAGEMENT Develop Information, Education, and Communication (IEC) campaigns on water and wastewater operations and services.Participate in community group chats to disseminate IEC campaigns and gather inquiries or complaints for resolution.Implement an onsite helpdesk program, including site visits within the year for each project. OTHER FUNCTIONS Escalate issues related to Sapphire Ticketing or SD Helpdesk to commercial or technical operations.Conduct random audits of customer handling of commercial and technical teams.Establish a monitoring system for customer complaints and turnaround time resolutionAttend and/or conduct customer training to enhance customer centricity. Perform other assigned functions as needed.



  • Muntinlupa, Philippines Filinvest Group Full time

    Responsible for managing and handling the handling and resolution of walk-in complaints, escalated irate complaints from the SD Helpdesk, and providing special attention to VIP and/or LGU cases. Initiate customer-centric programs aimed at ensuring a positive customer experience. CUSTOMER COMPLAINTS RESOLUTION Ensure a positive customer experience by handling...


  • Muntinlupa City, Philippines Filinvest Group Full time

    Responsible for managing and handling the handling and resolution of walk-in complaints, escalated irate complaints from the SD Helpdesk, and providing special attention to VIP and/or LGU cases. Initiate customer-centric programs aimed at ensuring a positive customer experience.CUSTOMER COMPLAINTS RESOLUTION Ensure a positive customer experience by handling...


  • Muntinlupa, Philippines Buscojobs Full time

    We are seeking a dedicated Customer Service Administrator to provide high-quality support to our Care Coordinators based in our Ballina office. This full-time role is crucial in ensuring the smooth coordination of services for our aged care and disability clients. As the first point of contact for incoming enquiries, you will deliver excellent customer...


  • Muntinlupa, Philippines Safari Rent A Car Inc. Full time

    Job Responsibilities Handle incoming customer inquiries related to healthcare services and insurance plans. Process claims and assist in generating insurance documentation. Provide support and information regarding benefit plans to customers. Collaborate with team members to ensure efficient account management. Conduct verifications and maintain organized...


  • Muntinlupa, Philippines Lexie Staffing co. Full time

    Healthcare/ Customer Service Representative On-site - Muntinlupa No Exp Required Bachelor Full-time Job Description Government Mandated Benefits Insurance Health & Wellness HMO Professional Development Job Training Read More Respond to customer inquiries regarding healthcare services and support. Assist patients with scheduling appointments and managing...


  • Muntinlupa, Philippines Wing Assistant Full time

    Digital Marketing Specialist with Construction Industry Background Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. We are pooling candidates for a Digital Marketing Specialist role...


  • Muntinlupa, Philippines ZP DIVINA CAREERS Full time

    Overview We are seeking tech-savvy and customer-focused individuals to join our Financial Tech Account team. As a CSR, you will assist clients with installation, registration, and account maintenance of QuickBooks software, supporting small and medium business customers. This is a blended support role involving both voice and chat interactions....


  • Muntinlupa, Philippines Genpact Services LLC Full time

    Overview Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, scales advanced technology solutions to help global enterprises work smarter, grow faster, and transform at...


  • Muntinlupa, Philippines J-K Network Services Full time

    Client Profile: An international IT firm that innovates and creating solutions, revolutionizing sectors, and providing digital consumer experiences, trust, and safety services. Position: Customer Service Agent - NO EXPERIENCE NEEDED Company Industry: BPO Company Work Location: Alabang, Muntinlupa Work Schedule: Shifting Schedule Salary: Php...


  • Muntinlupa, Philippines Metacom Solutions Full time

    A Customer Service Representative (CSR) at WNS Global Services is a frontline employee who interacts with customers to address their inquiries, resolve issues, and provide support. CSRs at WNS typically handle customer interactions via phone, email, or chat, aiming for efficient and effective solutions while maintaining a positive and professional...