
Quality Analyst
1 day ago
Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domainGood communication skills Responsibilities: Monitoring and Evaluation: Listening to live, recorded, or side-by-side calls and reviewing other customer interactions (email, chat, social media) to assess agent performance against established scorecards or rubrics, evaluating demeanor, technical accuracy, customer service skills, and adherence to policies and procedures.Data Analysis and Reporting: Analyzing call and interaction data to identify trends, performance gaps, and areas for improvement. This includes compiling and tracking performance metrics and preparing detailed reports for management.Coaching and Feedback: Providing actionable feedback and coaching to call center agents based on quality monitoring findings to help them improve their performance and address specific areas for development.Quality Improvement Initiatives: Collaborating with supervisors and management to develop and implement quality improvement initiatives, identify training needs, and assist in developing training programs.
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Call Center Quality Analyst
1 day ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
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Quality Analyst
2 weeks ago
Metro Cebu, Philippines Lexmark Full time ₱900,000 - ₱1,200,000 per yearLexmark is now a proud part of Xerox, bringing together two trusted names and decades of expertise into a bold and shared vision.When you join us, you step into a technology ecosystem where your ideas, skills, and ambition can shape what comes next. Whether you're just starting out or leading at the highest levels, this is a place to grow, stretch, and make...
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Quality Analyst
4 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeOverview Nature Of the Account: Ecommerce Start Date: ASAP Type of Support: Non-voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Qualifications Finished at least 2 years in college without back subject/s Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain) Any domain Good...
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BPO Quality Assurance Analyst
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Shifting schedules Educational Requirement: 2nd year completed / College Graduate Work Experience: At least 2+ years experience as QA Analyst in a BPO setup...
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Call Center Quality Analyst
17 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
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Call Center Quality Analyst
2 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
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Quality Assurance Analyst
4 weeks ago
Cebu City, Philippines IntouchCX Full timeAbout IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term...
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Cebu City, Philippines Dover Corporation Full timeAnalyst, Business Process Controls and Quality Location: Cebu City, Philippines Work Arrangement: Hybrid The Analyst, Business Process Controls and Quality supports assurance and consulting engagements across DBS sites, projects, and/or initiatives related to the continuous improvement of control processes, execution of control reviews, transition...
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Quality Analyst
18 hours ago
Cebu City, Philippines TASQ Staffing Solutions Full timeNature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays : 24x7 Educational Requirement : Undergraduate/College Grad Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain) Any domain Good communication skills Responsibilities:...
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Quality Analyst
2 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeNature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domainGood communication skills Responsibilities: Monitoring...