
Call Center Quality Analyst
3 days ago
Position Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other domainStrong communication skills Key Responsibilities: Monitoring & Evaluation: Listen to live, recorded, or side-by-side calls and review customer interactions across email, chat, and social media channels to assess agent performance based on established scorecards or rubrics. Evaluate factors such as demeanor, technical accuracy, customer service skills, and compliance with policies and procedures.Data Analysis & Reporting: Analyze interaction data to identify trends, performance gaps, and areas needing improvement. Compile and monitor performance metrics and prepare detailed reports for management review.Coaching & Feedback: Deliver actionable feedback and coaching to call center agents based on quality assessments to enhance their performance and address specific development areas.Quality Improvement Initiatives: Work with supervisors and management to develop and implement quality enhancement programs, identify training needs, and assist in designing relevant training activities.
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Call Center Quality Analyst
2 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
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Call Center Quality Analyst
1 day ago
Cebu City, Philippines TASQ Staffing Solutions Full timePosition Title: Quality Analyst - Retail (Cebu) | OnsiteAccount Type: Retail Start Date: August 15 Support Type: Voice Work Setup: Fully Onsite in Cebu Shift & Rest Days: 24/7 schedule Educational Qualification: Undergraduate or College Graduate Work Experience: Minimum of 2+ years as a QA Analyst in a BPO environment, preferably in retail or any other...
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Work From Home
3 weeks ago
Cebu City, Philippines One Call Away Full time*Call Center Position WFH, Cold Call Appointment Setting Job Description:* *Job Title:* Appointment Setter (Remote) *Key Responsibilities:* - Make outbound calls to potential customers to set appointments for sales or services - Utilize persuasive communication skills to engage prospects and schedule meetings - Meet or exceed monthly appointment setting...
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Call Center Representative
5 days ago
Quezon City, National Capital Region, Philippines One Call Solutions Full time ₱180,000 - ₱276,000 per yearWelcome to One Call Solutions, a premier in-house contact center strategically located in the heart of Davao City. We are founded on the principle that exceptional client outcomes are a direct result of a supported, dedicated, and empowered team. As an "in-house" company, we operate as the dedicated, internal customer and operational support team for our...
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Call Center Supervisor
24 hours ago
Cebu City, Philippines Asurion Full timeThe Call Center Supervisor/Coach leads a team of associates by monitoring and managing their daily activities and performance. The Coach is also tasked with providing constructive feedback and if necessary any corrective action to ensure that the team meets client metric obligations on a daily basis. The Coach is also the team’s point of contact for...
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Quality Analyst
2 days ago
Cebu, Philippines TASQ Staffing Solutions Full timeNature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Restdays: 24x7 Educational Requirement: Undergraduate/College Grad Work Experience: At least 2+ years exp as QA Analyst in a BPO setup (preferably in retail domain)Any domainGood communication skills Responsibilities: Monitoring...
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Call Center Agent
1 week ago
Cebu City, Central Visayas, Philippines StaffSmart Outsourcing Full time ₱150,000 - ₱250,000 per yearAbout the role Join the dynamic team at StaffSmart Outsourcing as a Call Center Agent. In this full-time, customer-facing role, you will be the voice of the company, providing exceptional service to our clients. Based in the IT Park, Cebu City, you will play a crucial part in the success of our call center operations.What you'll be doingHandle inbound and...
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Call Center
4 days ago
Cebu City, Central Visayas, Philippines FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION Full time ₱150,000 - ₱250,000 per yearAbout the role FIL-STAR MARITIME CORPORATION (FORMERLY SANKO FIL-STAR MARITIME CORPORATION) is seeking enthusiastic Call Center agents to join our team in Cebu City, Cebu. This is a full-time position where you will be responsible for providing exceptional customer service and support to our clients.What you'll be doingAnswering inbound customer calls and...
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Call Center
4 days ago
Cebu City, Central Visayas, Philippines AL-ALAMIA INTERNATIONAL MANPOWER SERVICES Full time ₱150,000 - ₱250,000 per yearAbout the role We are seeking enthusiastic and customer-focused individuals to join our dynamic call centre team at AL-ALAMIA INTERNATIONAL MANPOWER SERVICES' as Call Center Agents. In this full-time role, you will be responsible for providing exceptional customer service and support to our clients from our office located in Central Cebu City Cebu.What...
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BPO Quality Assurance Analyst
3 weeks ago
Cebu City, Philippines TASQ Staffing Solutions Full timeAbout the job: Quality Analyst - Retail (Cebu) | Onsite Nature Of the Account: Retail Start Date: 15-Aug Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule | Rest Days: Shifting schedules Educational Requirement: 2nd year completed / College Graduate Work Experience: At least 2+ years experience as QA Analyst in a BPO setup...