
Training Manager
4 days ago
Work Setup: Hybrid
Requirements:
- Minimum of 2 years as a training manager in the BPO industry.
- Manage process trainers, assistant managers, and lead assistant managers aligned to the process.
- The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating training classes as needed, administering training needs analyses; and coming up with action plans to address knowledge gaps.
- College graduate, preferably in Nursing, Psychology, Mass Communications, or Education
- Positive feedback from local leadership and their leadership teams.
Responsibilities:
- Help the senior training manager oversee or coordinate the different training requirements for the program and its projects in the assigned account(s).
- Monitor, coach, and mentor trainers to help develop the required skill sets.
- Develop training materials, activities, and assessments.
- Facilitate training classes as needed.
- Help the senior training manager and/or AVP gather, measure and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis.
- Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship Program.
- Protects the confidentiality of clients and adheres to company policies regarding confidentiality.
- Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed.
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Training Manager
2 weeks ago
Cebu City, Central Visayas, Philippines TASQ Staffing Solutions Full timeAbout the job Training Manager (Cebu) | HybridWork Setup: HybridRequirements:Minimum of 2 years as a training manager in the BPO industry.Manage process trainers, assistant managers, and lead assistant managers aligned to the process.The job focuses on coaching and mentoring process trainers, assistant managers, and lead assistant managers; facilitating...
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Training Manager
2 days ago
Cebu, Philippines TASQ Staffing Solutions Full timeWork Setup: Hybrid Requirements: Minimum of 2 years as Training Manager in BPO Industry. Manage process trainers, Assistant Manager, and Lead Assistant Managers aligned to the process. The job focuses on coaching and mentoring process trainers, Assistant Manager, Lead Assistant Managers, facilitate training classes as needed, administer Training Needs...
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Training Manager
2 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeWork setup: Hybrid setup in Cebu CityIndustry: BPORole Requirements:A college degree is required, preferably in Nursing, Psychology, Mass Communications, or Education.At least 2 years of experience as a Training Manager in the BPO or contact center settingWith experience leading process trainers, Assistant Managers, and Lead Assistant Managers.Must have...
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Training Manager
2 days ago
Cebu City, Philippines TASQ Staffing Solutions Full timeTASQ has a job opening for a training manager position in Cebu City, with a hybrid work setup. Requirements: At least 2 years of experience as a training manager within the BPO industry.Experience managing process trainers, assistant managers, and lead assistant managers related to the process.Focuses on coaching and mentoring trainers and leadership...
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Retail Training Manager
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NCLEX Training Manager
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