MIS Specialist

2 weeks ago

Angeles, Philippines TASQ Staffing Solutions Full time

TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone.

**Job Details:**

Process Specialist - MIS (Clark) | Onsite

**Benefits:**

- HMO coverage for the employee and two dependents starting on Day 1

- Quarterly performance bonuses

- Excellent career development opportunities

- 15% night differential

- 24 days of leave annually

**Requirements:**

- Minimum of 3 years' experience in RTA/WFM

- Front-end RTA experience is essential; back-end WFM experience is advantageous

- BPO work experience is required

- Proficiency in reporting tools such as PowerBI, Tableau, VBA, Macros, and Excel

- College graduate

**Responsibilities:**

- Ensure optimal staffing for business partners by developing forecast and staffing models, providing analytical support for business initiatives, market conditions, and making recommendations to aid decision-making

- Oversee resource planning for one or more divisional units; act as a trusted advisor by anticipating potential issues and opportunities

- Build strong working relationships with business partners; communicate trends or concerns proactively and support recommendations with data

- Collaborate with business partners to identify upcoming initiatives or changes that could impact volume or staffing; assess how changes in business drivers will affect staffing requirements

- Generate volume forecasts for inbound contact center or processing departments; maintain and update forecasting models using standard and advanced statistical techniques

- Continuously monitor staffing drivers such as volume, handle time, shrinkage, and occupancy versus plan; raise awareness within the business and recommend necessary actions


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