MIS Process Specialist

3 weeks ago

Angeles, Philippines TASQ Staffing Solutions Full time

TASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga, with an immediate start date. The initial pre-screening interview will be conducted via phone, so please ensure your phone line is available. **Benefits:**- Great Place to Work certified - HMO coverage for the employee and 2 dependents (starts Day 1) - Quarterly performance bonus - Excellent opportunities for career growth - 15% Night Differential - 24 leave days annually **Requirements:** - Minimum of 3 years experience in RTA/WFM - Front-end RTA experience is essential; back-end WFM experience is an advantage - BPO work experience is required - Proficiency in reporting tools such as Power BI, Tableau, VBA, Macros, and Excel **Responsibilities:** - Ensure optimal staffing for business partners by developing forecast and staffing models, offering analytical support for business initiatives and market trends, and providing actionable recommendations for decision-making - Oversee resource planning for one or more division units; act as a trusted advisor by anticipating issues and identifying opportunities - Build strong relationships with business partners, communicating proactively about trends or concerns, and providing data-driven suggestions - Collaborate with partners to identify upcoming projects or changes affecting volume or staffing; analyze how modifications to business drivers will impact staffing needs - Create volume forecasts for inbound contact center or processing departments; maintain and refine forecasting models using both standard and advanced statistical methods - Continuously evaluate staffing factors such as volume, handle time, shrinkage, and occupancy versus plans; raise awareness within the organization and recommend necessary actions

  • MIS Process Specialist

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    TASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga, with an immediate start date. The initial pre-screening interview will be conducted via phone, so please ensure your phone line is available. **Benefits:**- Great Place to Work certified - HMO coverage for the employee and 2 dependents (starts Day 1) - Quarterly performance bonus...

  • MIS Specialist

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development opportunities...

  • MIS Specialist

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development opportunities...

  • MIS/RTA specialist

    2 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    About the job: Process Specialist - MIS/RTA (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in BPO/shared services. Must...

  • BPO MIS

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

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  • BPO MIS

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    **About the Job: Process Specialist - MIS/RTA (Clark) | Onsite** **Benefits:** - HMO coverage for the employee and two dependents starting Day 1. - Quarterly performance bonuses. - Excellent opportunities for career growth. - 15% night shift differential. - 24 annual leave days. Requirements:** - Bachelor's degree in any field. - At least 3 years of...

  • MIS Specialist

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    About the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...

  • MIS Specialist

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    About the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...

  • Senior Associate MIS/RTA

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

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  • Senior Associate MIS/RTA

    3 weeks ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    TASQ is looking for an MIS/RTA senior associate to work on-site in Clark, Pampanga. Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelor's degree graduate, any field. 3 years of MIS/RTA experience, preferably in...