MIS/RTA specialist

3 days ago

Angeles, Philippines TASQ Staffing Solutions Full time

About the job: Process Specialist - MIS/RTA (Clark) | Onsite

Benefits:

HMO for Employee and 2 Dependents (On Day 1)
Quarterly performance bonus
Outstanding career development opportunities
15% Night Differential
24 Leaves Annually

Requirements:

Bachelor's degree graduate, any field.
3 years of MIS/RTA experience, preferably in BPO/shared services.
Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting.
Knowledge with using MIS Scheduling tools (PowerBI, VBA, macros, and Excel)
Has strong knowledge with MS Office Tools (Excel in particular)
Amenable to working in shifting schedules.
Amenable to working ONSITE (Clark).
Able to start ASAP

Responsibilities:

Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models, providing analytical support for business initiatives as well as market conditions, and making recommendations supporting business decisions.
Provides resource planning oversight to one or more divisional business units; engages as a trusted advisor, anticipating issues and opportunities.
Builds effective working relationships with business partners; proactively communicates trends or concerns and makes data-supported recommendations.
Works with business partners to identify upcoming initiatives and/or changes to the business model that would impact volumes or staffing; determines how changes to the drivers of business activities will ultimately affect staffing needs.
Generates volume forecasts for clients inbound contact centers and/or processing departments; maintains and updates forecasting models using both standard and advanced statistical techniques.
Continually assesses staffing drivers (volume, handle time, shrinkage, and occupancy) versus plan; creates awareness within the business as needed and makes recommendations for any necessary action.

  • Senior Associate MIS/RTA

    2 weeks ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is looking for an MIS/RTA senior associate to work on-site in Clark, Pampanga. Benefits:HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves Annually Qualifications:Bachelor's degree graduate, any field.3 years of MIS/RTA experience, preferably in BPO/shared...

  • MIS Specialist

    2 weeks ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development...

  • MIS Specialist

    1 week ago

    Angeles, Philippines TASQ Staffing Solutions Full time

    TASQ is currently seeking qualified candidates to fill the position of MIS Specialist. A pre-screening interview will be conducted via phone. **Job Details:** Process Specialist - MIS (Clark) | Onsite **Benefits:** - HMO coverage for the employee and two dependents starting on Day 1 - Quarterly performance bonuses - Excellent career development...

  • BPO MIS

    2 weeks ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    **About the Job: Process Specialist - MIS/RTA (Clark) | Onsite** **Benefits:** - HMO coverage for the employee and two dependents starting Day 1. - Quarterly performance bonuses. - Excellent opportunities for career growth. - 15% night shift differential. - 24 annual leave days. Requirements:** - Bachelor's degree in any field. - At least 3 years of...

  • MIS Specialist

    2 weeks ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time $104,000 - $130,878 per year

    About the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...

  • MIS Process Specialist

    2 weeks ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    TASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga, with an immediate start date. The initial pre-screening interview will be conducted via phone, so please ensure your phone line is available. **Benefits:**- Great Place to Work certified - HMO coverage for the employee and 2 dependents (starts Day 1) - Quarterly performance bonus...

  • MIS Specialist

    1 week ago

    Angeles City, Philippines TASQ Staffing Solutions Full time

    About the job Process Specialist - MIS (Clark) | Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Requirements: At least 3 years' experience in RTA/WFM. Front end RTA experience is required, back end WFM experience is a plus. Must...

  • MIS Process Specialist

    1 week ago

    Angeles City, Philippines TASQ Staffing Solutions Full time

    TASQ is currently hiring an MIS Specialist to join our team onsite in Pampanga, with an immediate start date. The initial pre-screening interview will be conducted via phone, so please ensure your phone line is available. **Benefits:**- Great Place to Work certified - HMO coverage for the employee and 2 dependents (starts Day 1) - Quarterly performance bonus...

  • MIS - Banking and Finance Account

    2 weeks ago

    Angeles City, Central Luzon, Philippines TASQ Staffing Solutions Full time ₱104,000 - ₱130,878 per year

    Requirements:Bachelor's degree graduate, any field.3 years of MIS/RTA experience, preferably in BPO/Shared Services.Must also be exposed to Scheduling, Capacity planning, Forecasting and ReportingKnowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel)Has strong knowledge with MS Office Tools (Excel in particular)Preferably with background or...

  • MIS - Banking and Finance Account

    1 week ago

    Angeles City, Philippines TASQ Staffing Solutions Full time

    Requirements:Bachelor's degree graduate, any field.3 years of MIS/RTA experience, preferably in BPO/Shared Services.Must also be exposed to Scheduling, Capacity planning, Forecasting and ReportingKnowledge with using MIS Scheduling tools (PowerBI, VBA, Macros, Excel)Has strong knowledge with MS Office Tools (Excel in particular)Preferably with background or...