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4 hours ago
Start Date: ASAP
Nature Of The Account: Travel Sales
Type of Support: Voice
Work Arrangement: 100% Onsite
Shift Schedule | Restdays: 24x7
Educational Requirement: 2nd year completed/College Grad
Work Experience:
- 2-3 yrs exp as a Team Lead in a sales LOB (required)
- Experience in handling KPIs related to sales quota for any products
- Strong understanding on handling objections
Responsbilities:
- Team Leadership & Management: Leading, motivating, and coaching a team of travel sales agents to meet and exceed sales goals and performance targets. This includes hiring, training, and developing team members.
- Sales Performance & Strategy: Monitoring and analyzing sales performance, identifying areas for improvement, and developing strategies to maximize profitability and achieve objectives. This might involve setting sales plans, monitoring trends, and preparing sales reports.
- Customer Service & Operations: Ensuring the team provides high-quality customer service, expert travel advice, and tailored solutions, while also managing and resolving issues and complaints.
- Collaboration & Communication: Working closely with other departments (e.g., operations, product development) to ensure seamless service delivery and aligning departmental goals. Maintaining effective relationships and communication with clients and vendors is also crucial.
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