Customer Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines Talino Venture Studios Full time ₱250,000 - ₱500,000 per year

You will be assigned to ensure the correct requirements and objectives are defined, as a base for valid analysis and proper advice - as well as qualify customer success by detailing implementation based on true requirements fulfilling the objectives. Provides excellent customer satisfaction, customer  service, and solid knowledge of the projects/accounts handled.

Core Responsibilities:

  • Write, review, and document processes, task, and remittances ensuring
  • requirements are met with no errors or missed details.
  • Implementing best practices and customer service standards.
  • Performance quality assurance.
  • Collaborating with the team to identify and troubleshoot technical issues,
  • problems, and challenges.
  • Delegating work and assignments to team members.
  • Conducting audits to identify areas of improvement.
  • Assist evaluations and performance feedbacks.
  • Assist in onboarding and training new hires.
  • Promote collaboration and engagement.
  • Liaising with Manager, team members, and management to ensure tasks
  • are completed as per agreed timeline.
  • Responsible for customer success specialist to get started as quickly as
  • possible and with the best possible conditions within the focus area.
  • Be a mentor and enable new team-members in the FinOps Team to
  • understand existing processes by scheduling training sessions and/or
  • meetings.
  • Motivate and encourage team to give their best, especially during the time when they are
  • pressured with high targets.
  • Lead the Team throughout the customer satisfaction delivery.

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