Customer Service Representative

2 weeks ago


Cebu City, Philippines Brilliance LLC Full time ₱30,000 - ₱45,000

Location: 100% Remote.Schedule: Flexible / Shift-based (24/7 coverage, including weekends and holidays).Compensation: $550-$700 per month.About Brilliance.comBrilliance.com is a premier online retailer based in Boynton Beach, Florida, specializing in diamonds, engagement rings, and fine jewelry. For over 35 years, we’ve been one of the highest-rated online diamond stores, proudly holding thousands of 5-star reviews and delivering unforgettable customer experiences.Position Summary:Are you passionate about creating dazzling customer experiences?Do you shine in a dynamic environment where empathy, precision, and communication excellence make a real impact?We’re looking for a Customer Support Chat Specialist to provide exceptional service for our valued customers around the world. This is a fully remote role that offers flexibility and the opportunity to work from anywhere, supporting customers 24 hours a day, 7 days a week (schedule to be arranged individually).Key Responsibilities:Handle customer live chats with professionalism, warmth, and efficiency.Provide knowledgeable, solutions-oriented support for luxury jewelry products.Manage and document customer interactions using CRM systems.Collaborate with internal teams via Slack and Google Workspace (GSuite).Maintain a strong brand voice and uphold our high service standards.Requirements:Genuine passion for delivering exceptional customer service.Excellent written and spoken English communication skills.Strong attention to detail and a proactive, problem-solving attitude.Familiarity with CRM tools, Slack, and GSuite (preferred but not required).Willingness to work in shifts, including weekends and holidays, to keep our chat available 24/7.Why You’ll Love Working With Us:100% Remote - Work from homeStable & Trusted - Over 35 years of success in the fine jewelry industry.Luxury Brand Reputation - 3,000+ 5-star reviews on Trustpilot.Career Growth - Opportunities to learn, grow, and shine within an innovative company.Competitive Benefits Package, including:Monthly compensation: $550-$700 USD.Performance Bonus opportunities.13th Salary after one year of service.Paid holidays (Christmas, New Year, Easter) + 5 days PTO.Apply Now:If you have a sparkle for service and want to grow in the luxury eCommerce world,apply now and let your brilliance shine.



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