Computer Systems Support Specialist

1 week ago

Biñan, Calabarzon, Philippines beBeeSupport Full time ₱100,000 - ₱120,000

Business Solutions Specialist Job Description

We are seeking a skilled Business Solutions Specialist to provide top-notch technical support to our clients. As a Business Solutions Specialist, you will be the first point of contact for customers experiencing technical issues with our products and services.

The ideal candidate will possess excellent communication and customer service skills, as well as a solid understanding of computer systems and troubleshooting.

Your key responsibilities will include:

  • Providing technical support via phone, chat, or email
  • Troubleshooting hardware, software, and connectivity issues
  • Guiding customers through step-by-step solutions
  • Documenting all technical issues and resolutions in the system
  • Escalating unresolved issues to higher-level support teams

To succeed in this role, you will need:

  • Strong analytical and problem-solving skills
  • Excellent communication and customer service abilities
  • A basic understanding of computer systems and troubleshooting
  • Previous tech support or IT helpdesk experience is a plus

About This Role

This is an exciting opportunity to join our team and make a real difference in the lives of our customers. As a Business Solutions Specialist, you will have the chance to develop your skills and expertise while working in a dynamic and supportive environment.

Key Responsibilities

Our ideal candidate will have:

  • Technical knowledge and skills
  • Communication and interpersonal skills
  • Problem-solving and analytical skills

Benefits

As a Business Solutions Specialist, you can expect:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities
  • A collaborative and supportive work environment

Candidate Qualifications

To be considered for this role, you must have:

  • A high school diploma or equivalent
  • Fluency in English and Spanish
  • A basic understanding of computer systems and troubleshooting
  • Strong analytical and problem-solving skills
  • Excellent communication and customer service abilities

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