Strategic Customer Partnerships Manager

7 days ago

Tanauan, Calabarzon, Philippines beBeeCustomer Full time ₱6,000,000 - ₱8,000,000
SUCCESSFUL CUSTOMER RELATIONSHIPS

The customer success organization plays a vital role in the company's strategy, focusing on key customers and providing services that meet their needs. As a senior customer success manager, you will be responsible for managing a portfolio of accounts and serving as an 'on-demand' manager to lead customer engagements throughout the entire lifecycle.

Key Responsibilities:
  • Manage a portfolio of accounts to ensure customer satisfaction and maximize value.
  • Develop strong relationships with customers, understanding their needs and concerns, and working to address them promptly.
  • Establish key relationships within customer organizations, ensuring regular check-ins to understand client needs and concerns.
  • Partner with customers to build joint plans for success, maintaining a detailed understanding of customer businesses to achieve high levels of customer satisfaction and engagement.
  • Deliver an exceptional customer experience to support the company's brand promise of delivering superior outcomes.
  • Monitor customer analytics and key performance indicators (KPIs) to reinforce the value of customer solutions and identify areas to improve customer experience and optimize solutions.
  • Conduct regular business reviews, clearly articulating the specific value customer solutions are delivering to customers and progress on specific customer milestones and goals.
  • Coordinate activities across onboarding, sales, product operations, services, and renewals to ensure smooth handoffs and optimal customer experiences.
Required Skills and Qualifications:
  • A minimum of 5 years' experience in customer success roles, with additional experience in customer support, sales, or business development being a plus.
  • Exceptional ability to communicate and foster positive business relationships, and comfortable being accountable for driving success with customers.
  • Experience translating customer issues and needs into business or solution requirements.
  • Ability to be seen as a trusted advisor to senior executives in large organizations and able to build strategic account plans.
  • Excellent organizational skills and ability to establish milestones and keep project plans on track.
  • Understanding of how organizations measure value, drive revenue with experience of recurring revenue sales models and renewal processes being an advantage.
  • Able to explain the benefits of different technologies, strong cybersecurity knowledge being an advantage.
  • Fluency in Mandarin language.
What We Offer:

We operate a remote-first working model, making remote work the primary option for most employees. Some roles may necessitate a hybrid approach. While we prioritize flexibility, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.

Our people – innovative, creative, fun, and team-spirited. Employee-led diversity and inclusion networks that build community and provide education and advocacy. Annual charity and fundraising initiatives and volunteer days for employees to support local communities. Global employee sustainability initiatives to reduce our environmental footprint. Global fitness and trivia competitions to keep our bodies and minds sharp. Global wellbeing days for employees to relax and recharge. Monthly wellbeing webinars and training to support employee health and wellbeing.

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