Technical Product Advisor

6 days ago


Manila, National Capital Region, Philippines Infor Inc. Full time
About the Role

As a key member of our Support team, the Product Support Analyst will provide expert guidance to customers on the use of our products. This involves resolving complex technical issues and ensuring seamless customer experiences.

Responsibilities include:

  • Responding to customer inquiries on product functionality, troubleshooting, and problem-solving.
  • Developing and maintaining in-depth knowledge of our products and services.
  • Liaising with cross-functional teams to ensure timely resolution of customer issues.

To succeed in this role, you'll need strong analytical and problem-solving skills, as well as excellent communication and interpersonal abilities. Knowledge of ERP software and experience working in a similar environment are also desired.

We're committed to fostering a culture of continuous learning and growth. As a Product Support Analyst, you'll have opportunities to develop your skills and expertise, contributing to the success of our customers and the company as a whole.



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