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Technical Product Analyst

3 weeks ago

Manila, National Capital Region, Philippines Infor Inc. Full time

We are looking for a Technical Product Analyst to join our support team at Infor Inc. This is an exciting opportunity for individuals who enjoy working with technology and want to make a difference in the industry.

About the Role:
  • Provide expert-level application and technical support to customers, resolving complex issues related to product functionality and usage.
  • Develop strong relationships with customers to understand their needs and preferences.
  • Communicate effectively with cross-functional teams to resolve issues and improve overall customer experience.
  • Stay up-to-date with product developments and advancements to provide best-in-class support.
  • Collaborate with product development staff to convey customer feedback and enhance future product releases.
Requirements:
  • Bachelor's degree in computer science or relevant experience in technical field.
  • 2-3 years' experience in related industry or software product support globally.
  • Strong technical skills and understanding of product features and functionality.
  • Excellent communication and problem-solving skills.
  • Able to work independently and prioritize tasks effectively.
  • Flexibility to work outside defined role.