Advisor Development Coach
5 days ago
About the Role:
We are seeking an experienced Team Manager to join our team. The ideal candidate will have a proven track record of delivering high-quality coaching and support to Customer Service Advisors and Shift Leaders.
Responsibilities:
- Deliver coaching sessions to Advisors and Shift Leaders to improve their performance.
- Develop and implement strategies to enhance Advisor productivity.
- Collaborate with HR to address any employee relations issues.
- Lead by example, promoting a positive and inclusive work culture.
Requirements:
- At least 2 years' experience in a customer-facing role.
- Strong understanding of customer service principles and practices.
- Excellent communication and interpersonal skills.
- Able to work effectively in a team environment.
- Possesses strong analytical and problem-solving skills.
What We Offer:
- Competitive salary and bonus scheme.
- Opportunities for career growth and professional development.
- Flexible working arrangements (up to 40% remote work).
- Comprehensive benefits package (healthcare, wellness, etc.).
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