Advisor Development Coach

5 days ago


Manila, National Capital Region, Philippines William Hill PLC Full time

About the Role:

We are seeking an experienced Team Manager to join our team. The ideal candidate will have a proven track record of delivering high-quality coaching and support to Customer Service Advisors and Shift Leaders.

Responsibilities:

  • Deliver coaching sessions to Advisors and Shift Leaders to improve their performance.
  • Develop and implement strategies to enhance Advisor productivity.
  • Collaborate with HR to address any employee relations issues.
  • Lead by example, promoting a positive and inclusive work culture.

Requirements:

  • At least 2 years' experience in a customer-facing role.
  • Strong understanding of customer service principles and practices.
  • Excellent communication and interpersonal skills.
  • Able to work effectively in a team environment.
  • Possesses strong analytical and problem-solving skills.

What We Offer:

  • Competitive salary and bonus scheme.
  • Opportunities for career growth and professional development.
  • Flexible working arrangements (up to 40% remote work).
  • Comprehensive benefits package (healthcare, wellness, etc.).


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