Business Transformation Leader

2 days ago

Manila, National Capital Region, Philippines beBeeTransformation Full time $1,500,000 - $2,000,000
Senior Business Insight Manager Job

This position requires a strategic leader to drive business transformation and process efficiency in our global operations. The ideal candidate will have experience in BPO/KPO/Shared Services, with a proven track record of leading large-scale transformation projects.

Key Responsibilities:

  • Develop and implement enterprise-wide transformation programs focused on cost reduction, process efficiency, and quality improvement.
  • Align transformation initiatives with strategic business objectives, driving outcomes around productivity, billable utilization, SLA adherence, and CX metrics.
  • Identify and lead use cases for machine learning, generative AI, NLP, predictive analytics, and automation across key functions.
  • Apply Lean Six Sigma methodologies to redesign workflows, eliminate waste, and reduce variation in critical processes.
  • Collaborate with business leaders, operations heads, and IT stakeholders to roll out initiatives with measurable ROI.

Requirements:

  • Bachelor's degree in Engineering, Computer Science, or a related field (Master's preferred).
  • Six Sigma Black Belt certification (mandatory).
  • 12+ years of experience in BPO/KPO/Shared Services, with proven ownership of large-scale transformation projects.
  • 5+ years of experience leading AI/ML initiatives, with demonstrable understanding of model lifecycle, deployment, and AI governance.
  • Proficient in tools like Python, SQL, Power BI/Tableau, and exposure to AI platforms.

We Offer:

  • Competitive industry salaries.
  • Comprehensive benefits packages.
  • A positive and inclusive work environment.
  • Opportunities for professional growth and development.

About Us:

We are a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. Our People First culture has enabled us to expand our workforce to approximately 45,000 employees globally. We prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages.

We Value Diversity:

We believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. We are committed to providing equal access to opportunities.

Apply Now:

Please submit your application through our careers portal.

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