Service Delivery Director

11 hours ago

Manila, National Capital Region, Philippines beBeeDelivery Full time ₱800,000 - ₱1,200,000

The position of Delivery Director is a strategic leadership role within the organization. This individual oversees multiple projects, project teams, and programs simultaneously, ensuring seamless delivery and exceptional client outcomes.

Responsibilities
  • Evaluate customer environments to identify opportunities for improvement.
  • Deliver services according to contract terms and conditions.
  • Develop strong relationships with customers and internal stakeholders.
  • Manage resource allocation and engagement financial requirements.
  • Update SharePoint sites for both internal and customer-facing audiences.
  • Prepare regular reports on service delivery performance, including SLA compliance and operational efficiency metrics.
  • Maintain accurate documentation of processes, procedures, and client communications.
  • Analyze data to inform decision-making and drive continuous improvement initiatives.
  • Coordinate meetings with internal and external parties.
  • Ensure compliance with all required documents from new hires to end of employment.
  • Create schedules aligned with business needs.
  • Review calls, tickets, emails, and chats for quality, consistency, and process adherence.
  • Foster a high-performing team, adhering to operational standards and delivering exceptional service.
  • Provide coaching, mentoring, and professional development opportunities to team members.
  • Conduct performance reviews as necessary.
  • Monitor service performance metrics, analyze trends, and implement corrective actions to maintain quality and drive continual improvement.

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