Senior Customer Support Associate

1 month ago


Quezon City, National Capital Region, Philippines Neksjob Full time
About Neksjob

Neksjob is a dynamic organization that values customer satisfaction and employs top talent to ensure excellent service delivery.

Job Overview

We are seeking highly skilled and experienced individuals to join our team as Senior Customer Support Associates. This role requires strong communication skills, problem-solving abilities, and a passion for delivering exceptional customer experiences.

Estimated Salary: PHP 16.5k (Basic) + PHP 4k (Allowance)

This compensation package reflects the company's commitment to recognizing the value of its employees' contributions.

Responsibilities
  • Respond to incoming customer calls and inquiries in a timely and professional manner.
  • Analyze customer concerns and provide effective solutions to resolve issues.
  • Maintain accurate records of customer interactions and feedback.
Qualifications
  • A minimum of an associate degree or higher with a diploma.
  • No less than 3 to 6 months of experience in customer-facing roles.
  • Willingness to work onsite at the designated location.
  • Excellent English communication skills and fluency.
  • Superior customer service, problem-solving, and multitasking skills.
Benefits
  • Paid training sessions to enhance job performance.
  • A competitive salary package combined with various allowances.


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