Customer Support Associate(Telco Account)
2 months ago
Job Overview
Neksjob Corporation is seeking a skilled Customer Support Associate to join our team. As a Customer Support Associate, you will be responsible for providing exceptional customer service to our clients.
Key Responsibilities
- Maintain a positive and professional attitude towards customers at all times.
- Respond promptly to customer inquiries and communicate effectively through various channels.
- Acknowledge and resolve customer complaints in a timely manner.
- Process orders, forms, applications, and requests efficiently.
- Keep accurate records of customer interactions, transactions, comments, and complaints.
- Communicate and coordinate with colleagues as necessary to ensure customer satisfaction.
- Manage incoming calls and customer service inquiries regarding phone or mobile phone services, billing concerns, or promo packages.
- Identify and assess customers' needs to achieve satisfaction.
- Ensure all calls are logged in the system for proper monitoring and closure.
- Provide timely and effective solutions to customer inquiries.
Requirements
- At least a High School Graduate or Senior High School Graduate.
- Original copy of NBI Clearance required before start date.
- At least 6 months of Call Center experience.
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