Customer Care Advocate

2 weeks ago


Manila, National Capital Region, Philippines API Delevan, Inc. Full time
About the Role

As a Customer Care Advocate I at API Delevan, Inc., you will play a critical role in ensuring seamless customer experiences by resolving complex claims and returns requests. Your expertise will be essential in processing credits and denials, while working closely with other departments to resolve disputed claims.

Key Responsibilities:

  • Research and process complex claims and returns requests.
  • Collaborate with internal teams to resolve disputes and ensure timely resolution.
  • Monitor system for outstanding deductions and process resolutions.

Requirements:

  • Bachelor's degree in Business or related field.
  • Excellent communication and interpersonal skills.
  • Ability to handle varying workloads and prioritize tasks effectively.


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