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Customer Experience Advocate

3 weeks ago

Manila, National Capital Region, Philippines Flippa Full time
About the Job

We are seeking a highly skilled Customer Experience Advocate to join our team. As a key member of our post-sales support group, you will play a critical role in ensuring a seamless experience for our high-value clients.

Your primary responsibility will be to provide proactive support during deal negotiations, conducting digital asset valuations and performing risk assessments for both buyers and sellers. You will also be responsible for managing complex financial transactions, utilizing KYC/AML platforms for user verification, and handling advanced complaints and dispute resolutions.

As a Customer Experience Advocate, you will act as the Voice of Customer to the product team, helping to align Flippa's platform with customer goals and needs. You will also coordinate with internal teams to align on deal requirements and key dates.

To succeed in this role, you will need to possess exceptional attention to detail, excellent communication skills, and the ability to handle high-pressure situations with ease.

Key Responsibilities
  • Provide proactive support during deal negotiations
  • Conduct digital asset valuations and perform risk assessments
  • Manage complex financial transactions
  • Utilize KYC/AML platforms for user verification
  • Handle advanced complaints and dispute resolutions
  • Act as the Voice of Customer to the product team
  • Coordinate with internal teams to align on deal requirements and key dates