Remote IT Support Technician

3 days ago


Cebu City, Central Visayas, Philippines Aescalade Business Support Services Full time

We require a seasoned Data & Software Support Specialist to join our team at Aescalade Business Support Services. As a key member of our support staff, you will work hand-in-hand with our healthcare technology partner to ensure top-tier support services are delivered to our clients.

Key Job Functions:
  1. Delve into complex technical issues and offer expert guidance on software solutions.
  2. Implement task management best practices using advanced productivity software.
  3. Act as a single point of contact to address customer grievances.
  4. Design and execute support protocols to minimize downtime.
  5. Provide thorough assistance for software and system-related problems.
  6. Evaluate and refer difficult cases to specialist support agents or senior experts.
  7. Promote open dialogue with clients through various mediums.


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