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Remote Support Specialist

2 weeks ago

Cebu City, Central Visayas, Philippines Lexie Staffing And Business Consulting Full time

Lexie Staffing And Business Consulting is committed to providing exceptional customer service and seeks a skilled remote support specialist to join our team. As a customer support representative, you will interact with customers via various channels to resolve their inquiries and provide product information.

Responsibilities:
  1. Assist customers via phone, email, or live chat to resolve their queries.
  2. Provide detailed product information, technical support, and troubleshooting guidance.
  3. Maintain accurate records of customer interactions and resolve any issues efficiently.
  4. Collaborate with colleagues and management to achieve performance targets and enhance customer satisfaction.

You will be working from home as part of our remote team, so being self-motivated, disciplined, and organized is crucial. Strong communication skills, basic computer knowledge, and familiarity with customer service software are necessary for success in this role.